For returning items, we provide one Free Return label which you can use for your order. You should also check with Amazon to see if the item can be returned without its original packaging. Same thing just happened to me. Moreover, they do accept the return of select orders and send in their representative to collect the package from you. Their US phone call centre is not open yet, you can contact them here. " I made a return on the 2nd July. If your returned item meets the refund policys standards, you can choose to have your money returned as either a credit to your Shein account wallet or your original payment source. Follow the final steps and choose the option for your return. 1.Sign into your SHEIN account. so i sent them back by mail and paid 14.75 will i get reimbursed? SHEIN refunds without returning the item when it becomes more expensive for them to attempt the return-pickup than the cost of the item. Why does SHEIN refund without refunding the item? anything that marks the extraordinary part of this generation excites her. Copyright 2000 - 2023. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. And, it keeps customers' attention, I suppose. 4. Firstly get SHEIN Return Label if you have misplaced it. shopping tips. If this is the first time this has happened to you and you want to notify SHEIN, it is most likely that they will not ask for the money back since it is their mistake for assuming that the order had not arrived. Create an account to follow your favorite communities and start taking part in conversations. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. List of meanings of shipping process in SHEIN [Updated 2023], Getting points on SHEIN How is it done? It totally depends upon their returning system. Returning a product is not as exciting to them as it may seem. Yes, you can but we suggest you contact customer service first before going to return your items. like okay?? SHEIN will take up to 10 working days to process your refund. But there is no need for you to stress about it. Now read below how to return products items back to SHEIN. If youre unhappy with your purchase for any reason, you can get a refund or exchange so long as your item is not on the non-returnable list above. The clothes are poor quality, should have realised this from the price. This article has been viewed 22,829 times. Full of $#*! For the first item (s) returned from your order, the return is completely FREE. Can I return it without receipt? Heres exactly how their return policy currently works. (4) According to your request, a return link or a return label has been successfully obtained. (1) Sign into your SHEIN account. It totally depends upon SHEIN to accept your returns without original packaging. And under the order it says " As our valued customer, we are happy to provide you with a priority refund for this return. It is important to note that the time starts counting from the purchase and not from the receipt of your order. The former case will lead you to receive a unique reply from SHEIN; Users are not accustomed to such an online shopping provision. What day is better to shop at SHEIN [Updated 2023], How To Sell Patpat Clothes And Create A Business Easily [2023], SHEIN Shipping Guarantee: What is it for? Return Time & Order Status. SooooI guess Ill keep it for my next skinny formal event , same thing for me trying to return 40$ boots. Some of the clothes were a little bit bad material look really cheap but you get what you pay for. "Firstly, what I notice with the response from Shein with regards to the reviews Shein is very selective with their response. Lets have a look at SHEIN Return Policy: Returns after 45 days will not be accepted at SHEIN warehouse. Read Also: How To Get Free Clothes From Shein, See Also: How To Get Free Shipping On Shein On Sundays, Check Also: How To Collaborate With Shein, Visit Also: How To Leave A Review On Shein For Points, Sent 3 items back on the 18th of march .not recieved refund yet can you tell me when it will be refunded thanks . Step 1: Sign in to your Shein account and go to the My Orders tab. Find the order in " My Orders", click the "Return Item" button. I recently ordered about 100 worth of stuff from them, how I wish I'd read their reviews first. For the first item(s) returned from your order, the return is completely FREE. If its less than 45 days, your return will be processed smoothly. Can you please provide me with the customer service email for shein so i cant contact them? Click on My Orders and then the Return Item button next to the order you would like to return. The first return on your order is free. Your exchange is FREE as long as its your FIRST exchange/return on one corresponding order number. Click the "Order Details" link. Lucky ! Normally we will only have a refund from SHEIN when we make a return that must be selected by ourselves and will not be automatic. Shop. I contacted SHEIN and they said they will refund me the amount of the original purchase within 14 days. Placed a order April 23,2020. Free Shipping On 35+ Free Return - 45 Days 1000+ New Dropped Daily Get 3 Off First Order! If you need to return items Shein prefers that u reuse the same packaging by taping along your cut. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); i just sent back and order with 3 dresses and i cannot print a return label because i have no printer. SHEIN will also let you use your own shipping method at your own cost if youd rather make your return that way. I have received other packages from China that I ordered after this. Now, it is not always the case with every return you make. . Theres an option to populate a QR code on the SHEIN app instead of printing a barcode. Reddit and its partners use cookies and similar technologies to provide you with a better experience. That just happened to me. So, rather than attempting the return, which requires sources such as a delivery agent and transportation, SHEIN lets the user keep the item and refund the money. Verify & earn extra 100 points. Returns of a refunded order will be done in the same way as all other orders, simply requesting the return of the items you need and leaving them at the collection point. [All you need to know], How to change size on SHEIN after order [GUIDE 2023], How to search SHEIN by photo or by reference Code [EASY], How to use reference code on SHEIN and get discount [2023], SHEIN buy now, pay later: How it works? This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site. I would like to say thank you to share such good information. The shipping cost for your 1st return is free. Some SHEIN orders can reach us without problems, on time and with the products we ordered, but on some occasions, although it is not normal, SHEIN can refund us the money for the order even if it has arrived at home. Warning: This trick will lead you towards How to get SHEIN refund without returning items. Keep your item in its original condition with all the tags and hygiene stickers attached, and mail the item (s) back. Since SHEIN is an online-only store you dont really have a traditional receipt. Why my SHEIN package says delivered but not here? Choose from the most popular shops or enter their name in the search box. We suggest you must go throughShein return policybefore making a purchase at Shein.com. SHEIN will not accept the returns of the following listed items. How To Cancel An Order On SHEIN_____New Giveaway Channel: https://bit.ly/3Dde2Io_____. Not happy with your purchase? 2. Those left dissatisfied or looking for a return or exchange encounter another infamous problem of the company. Theres an X over the process button. Due to current world circumstances, refunds are taking 10-15 days as of 2022. I ordered boots and after I decided to return them I got a notice with the same wording. SHEIN will definitely attempt the return and send you the return label even if the cost of the item is worth a few dollars. So it is not a surprise if they resort to any means by which they can reduce the workload. How to get a refund on SHEIN without returning it? Find your retailer. Shop Collections From SHEIN. Returns are processed directly through the Shein App. Then click on return and choose the order that you wish to return. Step 2: Click the Return Item and choose the item you want to return. UPS said that Shein does not supply the packing. The receipt of the order must be contained in the return package. Follow the return list guidelines to complete the return. Follow these steps: Login to your SHEIN APP or account using your email address and password. We use cookies to make wikiHow great. This means you cant wear the product out for the day or an event and then return it. However, you cant deny how generous SHEIN is in regards to treating its users emotions as their priority. I think its because of covid: they cant resell items. Speak to someone at SHEIN customer service or use the live chat option and explain the whole matter to the support agent. Next, you will have to pay $7.95 in shipping charges. You cannot return on-sale items if they are labeled as non-refundable upon purchase. Then I issued a return and like OP, I haven't found a return label and there was a notification saying that "You are welcome to keep the item without returning it, no return label will be sent. " Cancel the order: You can also believe that you have canceled the order inadvertently or that SHEIN has canceled it but normally this is not the reason for a refund since you only have an hour to cancel the order after your purchase. I guess its cheaper to issue a refund with no return. "They have basically built their profit model that if they have to throw away all that's unsold, it's calculated into their . Set up a reliable system for returns and refunds. On the other hand, it can also turn out unpredictable. To return your items, read the below paragraph. You can follow the simple step-by-step guide below: Step 1:sign in to your SHEIN account and click on My Orders to select the order you wish to return. Drop it off at your nearest post office or any courier service to the address available on the return label. Thanks for your valuable comment. You have 45 days to get a refund from the company post purchase. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. However, you cant deny how generous SHEIN is in regards to treating its . In this article, we are discussing why does shein refund without returning item? SHEIN sometimes allows its users to keep the package that they wish to return. For the 2022 Holiday Season, most of the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023. Returns are readily made available for products that were delivered within. Please be sure to double check your returns before shipping them out. Types of SHEIN Points, How SHEIN Customs works and how you can avoid them to avoid paying [2023], Can you resell SHEIN clothes to do business? 1.Sign into your SHEIN account. [ 2023], Cider VS SHEIN, how are they different? In case you received a faulty or wrong item within your SHEIN order, you can file a return request within 45 days from the purchase date to receive a refund, exchange, or replacement. Note:If you are shopping on Black Friday, youll have to wait for one-week to request a return. If I cancel an order on SHEIN will I be refunded? Next, simply click on the Return Item button and select the items you want to return. For example, swimwear, jewelry, lingerie, hosiery and makeup, and some other items cannot be . No refund. Press J to jump to the feed. Please do not send your return to the address on your package. Click on "Return Item.". should i pay it? There are several ways to return items; whether it be at a post office, Amazon locker, USPS store, Wholefoods, or a Kohls department store, there will always be . She especially loves their dresses, swimwear, and tops. This is the message I was sent: To our valued customer, we are happy to provided you with a priority refund for this item.You are welcome to keep the item without returning it, no return label will be sent. Experienced people will reply to you. Sign into your SHEIN User Account. posted 2 years ago - Anonymous. The Shein Return Policy. 2.Find the order in My Orders & click "Return Item." 3.Select the item (s) you would like to return, indicate the reason, then submit. Same thing happened to me! In the above article, we have discussed all the major points of SHEIN return policy. Youll want to login to your SHEIN account and go to My Orders. Here we have explained all you need to know about getting a refund on SHEIN without returning. In the next screen, go to My Orders and click Returns. ". How to Sell SHEIN Clothing and Make Money Reselling Fashion EASY! Forgot your password? Is this going to affect the return at all? Due to this, SHEIN has become the greatest choice for its customers. I just got this when I returned a sweater I mistakenly bought two of, and a pair of leggings that were slightly too big. Returns of Party and event products are not acceptable. Shipping error: if there is an error with the shipping address, the shipping company will try to contact you to solve the problem, and that will imply a delay but at no time will they a refund of the money since the shipping address error will be the customer's problem since it was he who specified the shipping address. Save my name, email, and website in this browser for the next time I comment. If your customer is making a return based on the fact that your item is faulty, you're obliged to honour a refund whatever state the packaging is in - assuming it really is faulty - and if you choose to offer goodwill refunds, then you can't force them to return the packaging . Save my name, email, and website in this browser for the next time I comment. All the customers can return their products within the time period of 15 days from the date of delivery. That, simply means, you get the refund without returning the item. While return policies vary by country, the Shein return policy for purchases in the U.S. is fairly straightforward. 3.Select the item (s) you would like to return, indicate the reason, and choose the return method to get your Prepaid Return Label . Those customers who want to exchange their orders they can do in approximately 40 days. The consent submitted will only be used for data processing originating from this website. So make sure to follow these guidelines to get a proper refund; If you follow these simple points, you are sure to get your request for a refund sanctioned in no time. You will receive a notification once your order has been shipped. Your blogs are really amazing with lots of information. Subsequent returns will not be free however. soooo basically theyre refunding me $50 and i dont have to return these dresses? Submit a ticket and check the instructions sent to your email address and your Shein inbox. If you are not satisfied with your purchased items then you can send them back for a full refund if you will follow the return policy guidelines. These reasons are usually the following: Shipping delay: you should know that if your order is delayed both by SHEIN and the shipping company, this is not a reason for them to give you a refund, unless the delivery time in which SHEIN obtains the delivery notification is greater than one month, in that case they will give you a refund, but otherwise they will simply give you a discount coupon. If we make a return, Shein will let us choose between several methods to . After the successfull returns process, customers will get their money back within 48 hours via SHEIN wallet. This means that you can return as many items from your order in one go to avail the free return shipping. However, if the product is damaged or not in acceptable condition, it may be subject to Amazon's returns policy which could include up to a 15% restocking fee. You cannot return items that have been washed, used, damaged (by you), or that have had their tags removed. Answer (1 of 2): I have never heard of anything being successfully returned to this company. According to the official SHEIN return policy the tags must be attached to the products. If u can remove original label great. You should then be able to print the return label off of the website. amazon.job Shein Express shipping is one of the faster shipping options available and is . Its my first time ordering from them. Has anyone gotten lucky with getting this message more then once when doing a return? Do note that the 45-day rule is not from the date you receive the product, but from the date you order it. In this article you will know all the reasons why this happens. I am still awaiting my refund. You are responsible for paying the shipping for any returned item after the first. All users who are reimbursed think that they have been for reasons that are usually far from the real cause, which is usually more technical. Manage Settings [My experience] 2023, How to make a return on Bonprix and get a refund [2022], How shipments work in Cider, how to get it for free? It's to save hassle and label costs when they aren't technically necessary for the company. Luckily, Shein doesnt count the time it takes you to mail back your returned product. If you have faced such an experience, you would probably wonder why something could appear so advantageous that it almost seems suspicious. ANDROIDNATURE | 2023 | ALL RIGHTS RESERVED. To return your item, you need to ship it to Sheins return center. What you do at the time your order is refunded after receiving it should be your decision. However, if you dont have a receipt, it does not matter. Return Without Application. I really got a lot of information from your blog post. You can get more information by reading below two situations. Shein is one of the most famous online retailers catering predominantly to women across the world. Click the "Save the Label" link. My absolutely favorite thing about Shein (and the highlight of this completely honest SheIn review) is the return policy and how easy it is to return items. 3. So, rather than attempting the return, which requires sources such as a delivery agent and transportation, SHEIN . First, you need to visit SHEIN official website and log in to your account. Shein's return policy offers 45 days to return to their customers. Good Morning , I received a top this morning . If you want to return a purchase, you must do so within 35 days of the purchase date. Now what to do with these tiny tops that dont fit , I just returned an item. Mobile number or email address: CONTINUE. Hi Carol Burn, Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". Open the SHEIN app and go to the "My Orders" section. Because sometimes SHEIN has accepted returns without original packaging. she is currently persuing her degree in genetic engineering. You can obviously try them on, but if you wear them out to dinner or work (or something like that) they say they wont take them back. Shein accepts returns by mail within 45 days of your purchase date. Pack the products in the original packaging and past return label on it. See Also: Zara Return Policy: Heres How to Make Returns Easy. Date of experience: 08 February 2023. . Note:You only get the first return free, anyadditional returnof the same order will incur acharge of $7.99(which will be deducted from your refund). Otherwise, use your own shipping method at your own cost. If your item is too big or small, you may want to exchange it for a different size. Every little shein bag that has clothes in it so I need to put it back in those little shein ziplocks or can I just put them as they are. We return parcels to hundreds of retailers. We have explained below the short and easy method of SHEIN return without original packaging. This article explains the purpose of why SHEIN refunds without returning. Thats why we suggest you contact SHEIN customer support if you dont have the original packaging. Next youll want to print the return label provided and tape that bad-boy to the outside of your box. But I only got 11 pound back on my 45 order . Select the order of the item (s) that you would like to return. Select the refund payment method you want to use. This is randomly selected by our system and is not applicable to all.). 1. Let SHEIN enjoy a few hours of less work! Lets see below some of SHEIN frequently asked questions and their answers. To create this article, volunteer authors worked to edit and improve it over time. All you need to do is: via SHEIN. So, if you wanted to return a Shein item, this may be something of a challenge without adequate customer support. Step 3: Click "Cancel Order.". Step 4: Pack your product and attach return label on the . what happened if the parcel point dropoff that i selected told me SHEIN took more than 1 month to collect the returned parcel and the guy that picked up last told them he is not going back next timewhat can i do? Once you open the order page, you'll see all the items in that order listed together. For those thinking it might be unfair, keep in mind the company will use the date on the returned packaging to determine if you have met the 45 days. All Rights Reserved. Please follow these steps: 1. Next,The . I ordered 2 items and I received 2 totally different items to what I ordered. 2. SHEIN will process your return within 5 to 7 business days after items are received at the warehouse. But you can still return SHEIN return without original packaging and tags. Click on the message icon in the upper left corner and click on "Orders.". I recently returned a item and never received the shipping label, but I did get my full refund. 3. Keep the tags and stickers on the product when trying it on. How does it work? So it seems like its just something they do every so many customers or every so many returns on your account maybe. 4.Print the return label and securely tape it on the outside of your return package. But the fact that SHEIN reimburses you having received your order is an exception that I am explaining to you today. Yeah sure, you can return it easily. Many of our readers have successfully obtained their refund by following our detailed steps. Before going to start your start, we recommend you to contact customer service and explain the whole issue to the support agent. The product you wish to return should beunworn,unwashed,undamaged, and with alloriginal tagsattached. How do I return items without having to purchase the packaging? It all just needs to be returned at once, in the same package. ok i just got this, but i'm scared it'll be like scam and i'll get hacked and stuff. Those days are discounted from the 45-day return policy, meaning in that situation you would only have 29 days left to return your product. Why did they charge me for a shipping label on my very first return?? Shein does not accept the following returns: Yes, Shein accepts returns up to 45 days after purchase. this is randomly selected by our system and is not applicable to all.). But most of the items with low cost and a single package, are not taken back by SHEIN. SHEIN items must be unused, unwashed and undamaged for returns. Step 4: Print the returning label. Once you've initially returned items from an order, you'll have to pay $7.99 to return any additional items. The original shipping fee and insurance are non-refundable. Shein accepts returns by mail within 45 days of your purchase date. Return Method: Exceeds The Return Time Limit. 4- Lastly, click View to download and print your return label. Step 1: sign in to your SHEIN account and click on "My Orders" to select the order you wish to return. Refer to the above article to know about it in detail. Keep reading below to see which items are not accepted for return. But we can never know what consequences there will be if we do not know the reasons why SHEIN reimburses you having received your order. Let me know in the comments. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How to get SHEIN refund without returning items. 1) Express Shipping is not available for P.O. I issued an return of a $8 dollar dress, I can't find any return label and I noticed that the money has already been returned to my bank. Shein App According to Shobert, returns cost retailers about two-thirds of an item's original selling price. You can return the product nevertheless. Once your return is processed then you will get a refund. This tap is located at the bottom of the "Order Detail" page. Refund - Difficult. There was no receipt in my bag when I received it. Why does SHEIN refund without returning the item? Is it going to happen in future returns? Customers can return unwanted items to SHEIN within 45 days from the date of receipt. The consent submitted will only be used for data processing originating from this website. a. 2. b. . Return an item without returning it? How do I return it . Not happy with product or service We and our partners use cookies to Store and/or access information on a device. You can use a Shein-provided shipping label, which will deduct a $7.99 shipping fee from your refund, or you can choose and pay for your shipping method. Shein also offers a 15- day return policy for select items, such as home decor, accessories, and jewelry. Step 2: Click on "Return Item" to select the item (s) you would like to return. But with all online clothes shopping, there comes a time when you need to make a return because something doesnt fit right or just isnt what you thought it would be. It does say at the bottom that its randomly selected though. Sign in With Google. If not put new label over it. You can make returns up to 45 days after making your purchase. Next, visit ' My Order ' and click the order that you want to return it. If you can't find your retailer, check our FAQ page. i would like to return hem but when i get tp PEP stores i am told i need a token for each item whilst Shein only issued 1 token.Please help. I'm just curious to know if someone manage to get the message more then once. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Shein clothes are very popular nowadays. I ordered 3 items and they all came without tags. We and our partners use cookies to Store and/or access information on a device. You have 45 days from the time of purchase to postmark and mail your return. To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order. Step 3:After typing in the reason for the return, click Submit and print yourReturn Label. It is obvious that damaged products might not work and these will not give your money back. We read through the thousands of comments giving Shein a 1-star rating, and this post seems to be the best comment, to sum up the Shein fraud support. From some leather pants. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. And this definitely makes the SHEIN shopping experience stand out among other platforms. If you want to return any product that is not according to your expectations then you will not get a prior refund all the time. Send any question to the bot, then 2 more options will appear in the chat window: Live Chat and Ticket. This guide breaks down how to get a refund/exchange at Shein and how long it takes. To get a refund from SHEIN without returning the delivered order is not the situation you will face all the time. Why Does Shein Refund Without Returning The Item. 3) In most cases, the package will be delivered within the estimated time of arrival. c. If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt. The first return on your order is free. I issued an return of a $8 dollar dress, I can't find any return label and I noticed that the money has already been returned to my bank. Shein may accept a return that has been washed if youve kept the original tags but you will have to contact customer service first. Can I return this? i just got the same thing when i tried to return 2 $25 dresses. Lastly, tap on the Submit button. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Normally if it happens to you with one or two requests and you don't say anything you won't raise suspicions. Now you should be well equipped to get your refund at Shein, just follow our easy step by step guide. Well publish your reviews on our site. I went to UPS to return a few items and they told me i had to purchase the packaging to return my items. idk what to do tbh guess I will wait it out, Just happened to me too.