This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Please try again later. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). hVkO8+H;T!Hv|3uHFI0]igdcr8. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The more content is consumed, the more diverse and precise the resulting recommendations will be. stream See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Find out more about the Microsoft MVP Award Program. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Sorry, the email you entered cannot be connected to Microsoft services. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. %PDF-1.7 % %%EOF Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Your P is comprised of: The minimum contract price is $50,000. Supplemental Terms DOM roadmaps, reports and reference set equip you to make better decisions faster. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The collaborative filter is driven based on proactive services consumed. Plus, a 30% TAM fee. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Get translation when you and a vendor speak different languages. Create one! Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Cant access your account? On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. <> WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. to set up a new trial account instead. This consumption indicates the user preferences. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. We are unable to deliver your trial. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). You must be a registered user to add a comment. <> %PDF-1.6 % Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. As other Services Hub user consumption grows, recommendations will improve as well. Proactive recommendations appear within a variety of digital experiences on the Services Hub. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> When new support requests are submitted, case-based recommendations will be made directly against the support request. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. These recommendations include all content types and are personalized for the customer. p[2 -^R)>~lfb:; _.! Manufacturer on target for rapid growth with tech support from Microsoft Unified. 2 Available for an additional fee. 0_{Ttqt)M Microsoft Unified Support - Built-in Proactive Services List. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. 1320 0 obj <>stream Support Services Fees. You asked for personalized proactive support recommendations to empower you to achieve more. 10 0 obj Get comprehensive support for your entire organization covering all your Microsoft technologies. Play the video This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Publisher: Microsoft. Microsoft Online Subscription Agreement endobj 2023 Directions on Microsoft. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Learn about Premier Support End of Sale Get details Follow Microsoft Unified support model includes unlimited reactive support hours. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Some preview features may be enabled by default. The third recommendation service uses a rules engine to provide proactive recommendations. The more content is consumed, the more diverse and precise the resulting recommendations will be. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. 586 0 obj <> endobj Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you There are several distinct aspects of the Predictive Proactive recommendation engine. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. 2 0 obj The recommendations found on the Services Catalog page cover all content types and are personalized for you. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. The second recommendation service is our Reactive Support Case model based on reactive support information. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). 4 0 obj <> ) As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. No account? endstream endobj startxref More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. 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