You may also sign up to receive automatic receipts by visiting htallc.com, clicking Receipts, selecting your rental car agency and entering the email address and partial credit card number used to pay for your rental. They are located in Great Neck, NY. I had my personal transponder in my vehicle, so why am I being billed? We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. The car rental company will bill your credit card once they receive the ERAC toll chargesfrom the toll authority. pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. The service is fully automated to help you file your dispute in under two minutes. I feel this is bogus tactic on part of this company. Whether you are looking to apply for a new credit card or are just starting out, there are a few things to know beforehand. Louisville, KY. How far away is that--500 or 600 miles! (See Additional Terms and Conditions below). Plus Your Points is back! or go to We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Our goal is to notify you so that you are alerted as soon as possible. How to Avoid Car Rental Toll Charges AutoSlash (See Additional Terms and Conditions below). Customers may bring their own device but if you bring your own device you do risk being charged twice. You may avoid our TCC fees by utilizing one of the other non-tolled bridges in the area, such as the George Rogers Clark Memorial Bridge (Second Street Bridge) or the Sherman Minton Bridge (I-64). Replied. Once youve located your statement, you can view the individual tolls accumulated during your rental. Click the Learn More button to open the Locate Your Statement page. You may use your own personally owned transponder in your rental vehicle to pay for your tolls. Terms and conditions apply. (28). ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. Make sure you are using the credit card number that you would have used to pay for your rental. of your rental contract. The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. We will not charge you a fee for using your personal EZ Pass transponder or account. Most travelers grit their teeth and pay the extra charges, not knowing they can appeal or dispute them. There is no TollPass Convenience Charge on rental days that you don't use a toll road. Or you may call: For TollPass related questions, please refer to our TollPass Program. Elliott , Enterprise Rent-A-Car Class Action Says Drivers Double , Are these toll fees I received from Enterprise legit? This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. When this occurs, customers pay for their violations or tolls directly to the local authorities. No credit is provided for days the rented transponder is not utilized. Unable to find your receipt or have questions about what you found? Rent a Transponder. Then, click "Find Statement". Budget Rent a Car. Atlanta, GA 30384-3328. The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. I had my personal transponder in my vehicle, so why am I being billed? Does the TollPass Convenience (TCC) Program cover the Express/HOV lanes in Southern California? There is no(37), (1). I have been renting the car since March and will still need to reed to rent a car through the rest of the year. | Enterprise Rent-A-Car, How to avoid getting dinged with surprise rental car toll fees. Does Enterprise car rental keep a data base of Quora Visa Check Card ENTERPRISE CAR TOLLS8778601258 MC. Click below icons for your rental agency's selection. $3.95 per rental day, not to exceed $19.75 per rental period, plus the amount of each toll and any other charges by EZ Pass or our service administrator (see details on rates below). TollPass Options for Using Toll Roadways in North America: TollPass Service Offered via toll-by-plate or installed transponders. Visa Check Card HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO MC; Misc. Why am I getting multiple bills for the same rental period? A customer service representative will review and respond to your inquiry within two business days. There is no TollPass Convenience Charge on rental days that you don't use a toll road. Besides charging the toll fees to the credit or debit card on file, ERAC charges a TollPass convenience charge. Thats it! whereabouts at that date and time..Guess our lodging bill will fix that, but am now The lady said I need receipts to prove i was not driving that day. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. Can you send me the actual violation or toll notice? If this is your preference, please call us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 You can also pay for your toll or violation by mail. Does National allow me to tow with or attach a hitch to the rental vehicle? Information for Replacement Vehicle Partners. Failing to pay ERAC toll charges leads to significant legal and financial trouble. Our TCC Program covers the 73, 133, 241 and 261 toll roads only. The TollPass Service charge and the amount of each toll will be charged to the debit or credit card on file with your Rental Agreement and will appear separately from Rental Agreement charges on your credit or debit card statement. It's in the lower right-hand corner. What are the taxes, surcharges and fees that I am paying? Contact your transponder issuer for details on how to use your personal transponder or account with your rental vehicle. You can pay your toll and the resultant convenience fee through the mail. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. info@visitortollpass.com. (30). | Enterprise Rent-A-Car (15). Why have I received a letter directly from local authorities about a violation or toll? Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." (14). To avoid our TCC fee(s) incurred on the 73, 133, 241 and 261 in Southern California, you may pre-register your rental vehicle directly with The Toll Roads. Go to https://www.htallc.com/tollpassto access the Highway Toll Administration website. Can you send me the actual violation or toll notice? Privacy PolicyTerms of Service Why am I being charged now after my rental period has ended? Sit back and relax while we do the work. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. on our interactive coverage map. Rental Car Citation and Toll Notice Proce Enterprise Holdings Vehicle(30), How can I get my card quickly? Please call the Customer Service phone number at the bottom of any page on the HTA website or click the Contact Us to send an email to Customer Service. What do I do if my flight has been delayed? How Does A $3 Toll Turn Into A $20 Rental Car Charge? In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. On toll roads outside of the Commonwealth, your options are: Go to htallc.com/tollpass or call (877) 765-5201. In addition to the daily charge for the TollPass Service, Owner, its affiliate or a third party may separately charge Renters credit or debit card (or bill Renter, as applicable, for cash rentals) for each toll (or other charge) incurred using the transponder, If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Have questions about a toll or a violation? Resolved. Rental Cars ExpressToll Does National have a grace period for returning a car late? (+1)407-690-5300 Monday - Friday 7:30 AM - 7:00 PM, Saturday 8:00 AM - 4:30 PM EST. of your rental contract. (36). Avis Car Rental E-Toll (877) 765-5201 (27). To locate your statement for a specific rental, you can enter your Last Name and the Contract (or Rental Agreement) number. After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. (2). The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, https://www.enterprise.com/CitationPayment, We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else, United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. Transponder coverage is not universal and requirements and toll road coverage varies greatly between different toll authorities. Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. PO Box 4033289 Rent a transponder from us (not available at all locations), Stop and pay cash at the toll plazas (where available), Utilize your own transponder device compatible in the applicable jurisdiction. No credit is provided for days the rented transponder is not utilized. A Roundup Of Rental Car , Free Florida Toll Pass for Visitors: How to Get It + What You , Enterprise Rent-A-Car credits customer $4,000 after Go Public , Vehicle Rental Facilities Services UNC Facilities The , Rait v. Enterprise Holdings Inc. et al 2:16-cv-08138-MCA-MAH, The Ultimate Guide to Enterprise Plus Loyalty Program [Car , Does Enterprise car rental keep a data base of Quora, Commercial & Fleet Solutions Verra Mobility, Toll Charges in the USA VroomVroomVroom. Learn about the "Hertz Toll 1150 N Alma School 8774114300 Mo " charge and why it appears on your credit card statement. Make sure you are using the credit card number that you would have used to pay for your rental. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. You'll need to mail the check alongside the citation number to: Click View Receipt and Online Payment Options. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. Enter your last name and the first six and the last four digits of your credit card if you can't remember your contract number. You can also pay for your toll or violation by mail. Once on the Locate your Statement page, you will see a link to the right of the Find Statement link that states: Auto-Receipt Sign Up. We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do? Replied. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call. 2023 Enterprise Holdings, Inc. All Rights Reserved. What are the requirements for renting a car? Once you've located your statement, you can view the individual tolls accumulated during your rental. . Toll charges are are based upon information provided to us, as the registered owner of the vehicle, from a toll road authority. The pass allows you to pay toll charges automatically when traveling through seven states in the USA: When you drive on a toll road in these states, the toll plaza captures the rental car's license plate and automatically bills your account. Phone: 587-349-5880 Fax: 403-543-6099. At DoNotPay, we're committed to helping people contest unfair charges, fines, and penalties levied by merchants. Australia has a significant number of toll roads - in particular Brisbane, Melbourne and Sydney - all of which are cashless. If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. First seen on . Plus Your Points is back! For questions about specific roads please call (877) 765-5201 or visit htallc.com/tollpass. I believe someone is using my credit card number to pay their tolls. For information on toll charges contact the Highway Toll Administration at How can I update my Corporate Contract on my Emerald Club profile? We depend on government and toll agencies for all information related to tolls and other violations. Enterprise Citations ERAC may also forward the unpaid surcharges to a debt collection agency, leading to further financial woes. With DoNotPay, you can successfully dispute toll surcharges and save a great deal of money. AffiliatePal is reader-supported. Find out which number to call or email us for assistance. You're receiving a violation charge, but you've already paid up. Refer to your Rental Contract for details. Accessing your toll receipts is simple. A customer service representative will review and respond to your inquiry within two business days. (35). (37). PlatePass | Hertz (877) 765-5201 Our TollPass Service applies to toll roads in the Northeastern US but the coverage area is subject to change. There is no TollPass Service charge on rental days that you dont use a toll road. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. Enterprise Rent-A-Car fraudulent toll violation Complaints You may utilize our TollPass Service, which currently consists of the following three options: 1. (32). If you paid for your car rental with a credit card or debit card: United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. Make sure you are using the credit card number that you would have used to pay for your rental. It's that simple! United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. 3. 6 weeks later this company charged my credit card $6.84 in tolls. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations Why have I received a letter directly from local authorities about a violation or toll? (29). Our service has successfully beaten more than 160,000 parking tickets, helping our clients save more than $3 million. Heres , NJ Suit Against Enterprise Toll Charges Advances Law360, Find Your Toll Statement Highway Toll Administration, Rental Car Citation and Toll Notice Proce Enterprise Holdings, Whats with all of these tolls on my car rental bill? returning July 24. Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. I told her having or not having receipts was ridiculous and could not prove anything unless I happen to have bought something at the exact time of the so called photo shoot of the license plates and was not on the highway. When this occurs, customers pay for their violations or tolls directly to the local authorities. Latin America & Caribbean Car Rental Locations. Reddit, How Much Is That Toll Again?? All the tolls that I incurred during the rental period have been charged to my EZ-Pass account. Renters who don't have a credit or debit card on file will receive an invoice for all toll-related charges. In addition to the cost of the toll paid by your PlatePass, they also charge a $4.95 daily toll service fee. Atlanta, GA 30384-3328. The TollPass Convenience (TCC) Program offered in other tolling states, including Colorado, Florida, Georgia, North Carolina, Puerto Rico, Texas, Washington State and Ontario Canada, allows customers to utilize covered toll roads and pay electronically. Florida Finally Gives Tourists a Way to Avoid Rental Car Rip Goofy, and as of 8/8, still In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. Terms and conditions apply. What are my options to drive on the toll roads covered by the TCC Program? Tolls vary dependant on the road used and the length of the journey. second guessing why I would ever want to rent from Enterprise again. However, our standard administrative fee still applies. Can I get my higher status with a competitor matched? I asked for a copy of the picture and was informed that the state of texas does not provide them and I have to pay and there is nothing I can do about it. Misc. How do I update or change the credit card on my profile? (31), Defendant Enterprise Holdings, Inc. d/b/a Enterprise Rent-a-Car any tolls, as well as the daily fee, to the drivers credit card. We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. Refer to your Rental Contract for details. How do I get into my Emerald Club account? Left around 9 am the next day and went on our trip to near DC, Click the link and then enter the required information. $3.95 - $4.95/usage day $24.75 rental max. (7). (19). on our interactive coverage map. The information - based on the date, time and vehicle - indicates that you were the renter. Plus Your Points is back! Avis e-Toll price and terms. . The TollPass surcharge is capped at $30 per rental period. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The TollPass Service does not cover toll roads outside of the Commonwealth of Massachusetts. Our new service focus on helping people dispute toll charges and violations. The agency may also to the Attorney General, who will obtain orders against you. There are errors in the toll charges statements. Avis Rent a Car. The charge ENTERPRISE CAR TOLLS was first reported Jan 15, 2014. Will I earn frequent flyer miles or hotel points when I rent at Enterprise? Our goal is to notify you so that you are alerted as soon as possible. ERAC Meaning. Terms and conditions apply. We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred kilometer charges and video tolls at the (11) PlatePass charges applied to your credit card statement will read: Hertz Toll Charge - ATS. CHKCARD ENTERPRISE CAR TOLLS8778601258. How do I change my name on my Emerald Club profile? (34). Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. Yes, Here's How! Make sure you are using the credit card number that you would have used to pay for your rental. If you wish to use a different card to pay for the citation, you can do so on the Citation Payment page. Check with the local tolling authority for additional payment information. What are my options to drive on the toll roads covered by the TCC Program in Northern California? https://www.htallc.com/tollpass. If A Policy Has An Automatic Premium Loan Provision Top 3 List, Minimum Credit Score For Eidl Loan Top 3 List, Behavior Development Solutions Top 3 List, Daloopa 20m Suisse Asset Management Next Top 3 List, What happens if I drive on a toll road? or call Resolved. (877) 765-5201. Then click on "Find Statement". No credit is provided for days the transponder is not utilized. (33). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. (31). $12.10 per rental day. Dollar Car Rental Charged Me $60 For a Single $2 Toll The We depend on government and toll agencies for all information related to tolls and other violations. (21). $3.95 - $4.95/usage day $24.75 rental max. Rait v. Enterprise Holdings Inc. et al 2:16-cv-08138-MCA-MAH Debit or credit card. The convenience fee exceeds the $30 limit during a rental period. First seen on February 21, 2023, Last updated on February 21, 2023 Does National offer coverage products for purchase with my rental? (22). How Does A $3 Toll Turn Into A $20 Rental Car Charge? Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time. A Roundup Of Rental Car If your vehicle is not equipped with an installed transponder device or if you have not activated your installed transponder device or you utilize toll roads without otherwise paying the applicable toll, we will automatically enroll you in our TollPass Service. For TollPass related questions, please refer to our TollPass Program. https://www.htallc.com/tollpass A current listing of TollPass Service Area covered roads is available upon request, at The toll roads in the Commonwealth of Massachusetts only accept "electronic payments" and do not accept cash. Log-in to DoNotPay and find the Toll Booth Ticket product. Sorry to hear of your misfortune. Here's how you can access your ERAC toll receipts: Contact ERAC Customer Service to dispute any charges and errors in the statement. If you do not know the Contract number, you can use your Last Name and the first six digits and last four digits of your credit card number. The Ultimate Guide to Enterprise Plus Loyalty Program [Car How can I find my Emerald Club number if I do not know it? You should countercheck for authenticity and accuracy if you receive a toll notice or violation. for options. However, our standard administrative fee still applies. Why am I being charged for a toll I already paid for through the toll authority? How do you know that I generated this violation or toll? (8). You may use the cash toll lanes and pay for your tolls as you incur them. We have helped over 300,000 people with their problems. How can I obtain payment information or a copy of a receipt for my toll charges? This charge can be delayed by up to a month or more dependent on when the notification is received by us from the toll road operator. TollPass Service has a limited service area; attempting to use the service outside the service area may subject the Renter and/or any AAD(s) to fines and penalties see Paragraph 3.(c.)(3.) Budget charges approximately $5.95 per day. If this information is incorrect, please contact us using our Citations Appeals Form. Reddit Hertz customers are charged an undiscounted toll rate of $7.50, the city says, as well as a $4.95 "convenience fee." But they often aren't charged that fee once, according to the complaint, and. * Toll policy differs depending on the area you rent from . If you prefer to use another card, please immediately call or e-mail us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 If you paid for your car rental with cash: Then, click "Find Statement". If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry. But as a courtesy this time she will refund the $7.50. Can I bring my own toll device? Renters who dont have a credit or debit card on file will receive an invoice for all toll-related charges. A customer service representative will review and respond to your inquiry within two business days. (25). You may do this by going online at www.thetollroads.com/rentaltolls BEFORE incurring tolls on any of these four roads. https://www.enterprise.com/CitationPayment. Select whether or not you want the letter mailed to the traffic ticket issuer on your behalf! The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." WA. WA has an Awesome Residual Income Affiliate Program! If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. Heres When you buy through links on our site, we may earn an affiliate commission. Bank Card Payments. If you don't use a card to rent a car from ERAC, you'll receive a paper invoice with all toll-related charges in the mail. no contact from their research team who I am told will ask for a receipt to prove our A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201.