Shells are the round donuts, looking like fluffy little pillows, filled with all those amazing real fruits or Bavarian Krme fillings. Dunkin' Donuts 3. You'd think longtime Dunkin' Brands CEO Robert Rosenberg kicks off his day with a French Cruller or a handful of Munchkins. William was an eighth grade dropout and a child of the Great Depression. Oversaw the growth of Dunkin' Donuts from $10 million in sales to over $2 billion, with more than 3,000 outlets. This review was chosen algorithmically as the most valued customer feedback. He focused on what he saw as the diamond in the rough: Dunkin' Donuts. It's OK for them to suffer and work on Thanksgiving because, Brian, I read a while back that the McDonald's coffee brew is different in Canada and in the US - in Canada they align it to Tim Hortons coffee, which. To see a skilled donut baker cut a loaf of rings was a sight to behold. "We think the industry is in a fight mode right now, and we are gearing up for that fight," Hoffmann told CNBC. Dough temperatures were equally critical. Click here to view our OnlineTerms of Use and Privacy Policy. Unafraid to borrow a good idea, Rosenberg implemented the Dunkin Donuts University training program, mirrored after McDonalds Hamburger University. $10260 W Ann Arbor Rd. He is a member of the board of directors for Advance Auto Parts and Abercrombie & Fitch. Auntie Anne's Pretzels Such businesses sell coffee, ice cream, frozen yogurt, smoothies or more, according to Zagat. In 2005, he was hired by Papa John's Pizza to serve as president and CEO. But after listening to the franchisees in the Philippines, that ultimately became the way Dunkin' Donuts went to market in the U.S. and abroad. Web(November 2021) Nigel Travis is an English businessman and corporate executive. This year, its packaged retail coffee surpassed Starbucks as the brand that resonates most with consumers. All rights reserved. On July 11, 2018, Dave Hoffmann took over from Nigel Travis to become the CEO. He is looking to add 1,000 new locations outside of the Northeastern United States by the end of 2020 and to have a revenue increase of 3 percent for stores open a year or longer. [29] This is The Speech Academy in Easton CT A parent gave us a $100 gift card for Christmas. Coffee chain Dutch Bros and Roger Federer-backed On Holding jumped in their trading debuts. In 2018, the company dropped Donuts from its moniker. Discuss the issues you have had with Dunkin' Donuts and work with their customer service team to find a resolution. Now retired, Rosenberg served as CEO of the Massachusetts-based company for 35 years and took sales from $10 million to $2.6 billion. And now that remote work has led to shifting work patterns, more customers are coming in later in the day and ordering premium products like espresso, The New York Times reported. Many people critique franchises for putting mom and pop shops out of business, but Rosenberg says customers decide which businesses make it. Travis was the CEO of the Dunkin' Brands group from January 2009 to July 2018. The ability to pick yourself up, dust yourself off, and fulfill your purpose is essential in the law of success. Full-year revenue jumped from $1.32 billion in 2018 to $1.37 billion in 2019, while pretax income increased from about $289 million to $319 million. "It's not that there aren't competitors out there," Mark Kalinowski, the CEO of Kalinowski Equity Research, told Business Insider's Kate Taylor. By clicking Sign up, you agree to receive marketing emails from Insider "Together with them, we are laser-focused on bringing about transformative change at Dunkin' that both builds on our heritage yet also updates our offerings and in-store experience.". A prime example of the benefit of listening happened with some Dunkin' Donuts franchisee stores in the Philippines, in the cities of Makati and Manila. In the book, triumph is punctuated by moments of sheer terror. Listening is a gift that keeps on giving.". Get Email It has a drive through, unlike many other local coffeemore. Today Dunkin' has grown to encompass over 8,500 restaurants in 41 states across the US and over 3,200 internationally. He retired from Dunkin in December 2018. Sign up for notifications from Insider! After one minute of frying, the baker would use a pair of chopsticks to quickly turn the donut to its other sidecareful not to stick the chopstick into the donut, allowing shortening to rush in and ruin the end product. Dunkin and Baskin-Robbins are now operated as distinct brands within the Inspire portfolio. The energy of this feud drove every conversation within the family, Rosenberg says. Website. Since atmospheric conditions are always changing, this step required a skilled baker to adjust the humidity and temperature in the proof box to ensure the product was neither over nor under-proofed. Dunkin' was not exempt from these struggles. In the early years, we were so concerned with keeping the cake dough tender that we mixed only by hand rather than in the large Hobart mixers used for yeast products. Get contact details including emails and phone numbers Apply to join our exceptional team here. WebThe chain's products include donuts, bagels, other baked goods, and a wide variety of hot and iced beverages. CEO of Dunkin' Donuts from 1963 to 1998. Now, to be fairmore, CupcakesDonutsBurgers$116 E Liberty St, Downtown Ann Arbor, Most importantly though, I love Bakehouse 46's cider donuts (plain, sugared, all of them)!more, Fruits & VeggiesDonutsVenues & Event Spaces$$10685 Warren Rd, for me assess this place, as the majority of my time was spent waiting in line for cider and donuts.more, less in the supermarket; the cider is nothing to write home about; the donuts are better at Dunkin'.more, DonutsDesserts341 E Huron St, Kerrytown Ann Arbor, Farmers MarketDonuts$10260 W Ann Arbor Rd, We wanted some cider and donuts and came at exactly the wrong time. Im a college student at The University of Illinois at UC so I go to the dunkin on green st. Im waiting in line and the first red flag is that the customer in front of me seemed to be arguing with the workers for a long time. When I went in to this store today Dec 23,2022 Our Commitment to Corporate Social Responsibility. I caucused with other people I admired.". He presided over the company, then known as Dunkin' Donuts, and its successful run. But that's just the start of his ambitions for the beloved brand. Find contact details for 700 million professionals. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you don't get the strategy right, if you don't get the organization spot on, then little else you can do will result in success.". The product grew in popularity in America when the ladies of the Salvation Army served our World War I soldiers donuts as a treat; rumor has it that this is one of the reasons our soldiers were called dough boys., In the twentieth century, the Leavitt family in New York helped popularize donuts by manufacturing donut mixes and donut machines. During Travis's time at Dunkin' Brands, the company added 3,300 new Dunkin' Donuts and Baskin-Robbins shops. Prior to joining Dunkin Brands, Dave spent 22 years with McDonalds Corporation, where he most recently served as President, High Growth Markets, an area that included China,South Korea, Russiaand several additional European markets. He currently is actively involved in the Dunkin Brands Joy in Childhood Foundation, which partners with childrens hospitals, food banks, and nonprofit organizations across the country bringing joy to kids battling hunger or illness. But for decades, Dunkin faced a stiff competitor from within the family. ", Get these newsletters delivered to your inbox & more info about our products & services. Save over $170 and access 6 weeks of prograde stock research tools for only $49.95! Please enable Javascript in order to access all the functionality of this web site. The third essential is communication. When Rosenberg became CEO in 1963, Dunkin was owned by Universal Food Systems, a company with a small portfolio that later folded and changed its name to Dunkin Donuts. It also coincided with more Americans shifting away from eating sugary foods. It was hot, it was good and it contained the right amount of cream and sugar as I had requested. Ann Arbor, Michigan, United States. Jeremy Alsaker is a Franchisee, Chief Executive Officer at Dunkin' Donuts and is based in Wisconsin Area, Madison, Wisconsin. WebAt Dunkin' Brands, we oppose racism, hatred, and injustice in all its forms and are committed to building greater unity in our own small, yet powerful way. "They've been a beverage-led brand for years now.". Prior to rejoining McDonalds, he worked for Arthur Andersen. The company was public from 1968 to 1989 and earned its investors a 35% compound average annual rate of return. Universal Food Systems' other businesses, a vending machine company, industrial cafeterias, a pancake restaurant and a delicatessen, distracted management. Dave is drinkin a Dunkin Iced Macchiato and scoopin Baskin-Robbins Pralines n Cream ice cream. Get market updates, educational videos, webinars, and stock analysis. These shells are known in the trade as second cuts. Loafing would take place yet again. Privacy Policy & Terms of Use. Dunkin Brands became a publicly held company in 2011 (DNKN). The Leavitts also invented a small frying machine called the Robot Turner, which automatically dispensed the raw dough product into a canal of frying oil, automatically flipping it at the right time. Access your favorite topics in a personalized feed while you're on the go. 21% of Dunkin' Donuts's management is Hispanic or Latino. The information and content are subject to change without notice. Copyright 2020 by Robert Rosenberg. "That was baked into the DNA of the Dunkin' Donuts business from the very beginning and that we carried on throughout.". Dunkin' Donuts' top executive says a $15 minimum wage for fast food workers is "absolutely outrageous." No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No credit card required. in accounting from Indiana University and an MBA from the University of Chicago. Within a week of graduation, his father asked him to take over the company. Robert Rosenberg came in with a new strategy: he divested the company of their other food businesses. Their popularity surged in the sixteenth century when the Dutch made oliekoek (oil cookies) to celebrate the Yule time. Stay up to date with what you want to know. New stores feature atap system for cold beverages that include nitro cold brew, cold brew, original-blend coffee, dark-roast coffee, decaf, green tea, and iced tea. 513 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dunkin' Donuts Customer Service. John currently serves as CEO of Costello Ventures/Bottom Line Branding since retiring as President - Global Marketing and Innovation of Dunkin' Brands (the parent company of Dunkin Donuts and Baskin Robbins). Is this your company? The process began with the mixing. Baking soda replaced yeast for the leavening process. ", four essential responsibilities of a CEO and leader, Robert Rosenberg Baked Winning Recipe For Dunkin' Donuts, Top Stocks Hitting New Highs On Election Eve Include These 2 Leaders, Domino's Pizza Delivers Profit Gains, Heats Up, Earning Key Rating Hike, Stocks Showing Market Leadership: Dunkin' Brands Earns 92 RS Rating, Possible Dunkin' Brands Deal May Revive Restaurant M&A Wave, Dow Jones Dives 400 Points On Jump In Coronavirus Cases; Tesla Reverses, Dunkin' Soars, Stocks With Rising Relative Strength: Dunkin' Brands, Dunkin' Brands Shows Rising Relative Strength; Still Shy Of Key Benchmark. WebPlymouth Orchards At The Ann Arbor Road Market. Dunkin' Brands agreed on Saturday to be acquired by Inspire Brands in a deal that would catapult the company's value to nearly $9 billion. But that's just the start of his ambitions The company has been able to compete with longstanding names in the beverage industry. Realtime quote and/or trade prices are not sourced from all markets. From 2009 to 2015, he held various leadership roles as part of McDonalds Asia Pacific Middle East Africa (APMEA), serving as President beginning in 2012 and overseeing the operations of 8,900 restaurants across 37 countries. Dunkin' Donuts is also sending a slightly more symbolic message that, even as the chain is emphasizing how extensive its menu is, it wants to keep simplicity and more importantly efficiency at its core. Executive Summary. The Dunkin' name change embodies two pillars of this blueprint: beverages and an increasing emphasis on simplification. Ownership data provided by Refinitiv and Estimates data provided by FactSet. Nigel Travis is an English businessman and corporate executive. English businessman and corporate executive, Learn how and when to remove these template messages, Learn how and when to remove this template message, "Nigel Travis: Executive Profile & Biography", "Leyton Orient sold to consortium led by Dunkin Donuts CEO Nigel Travis", https://en.wikipedia.org/w/index.php?title=Nigel_Travis&oldid=1139055427, Articles needing additional references from April 2020, All articles needing additional references, Articles with a promotional tone from November 2021, Articles with multiple maintenance issues, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 13 February 2023, at 03:35. National Water Main Cleaning Jobs Near Me, Boston Mutual Life Insurance Jobs Near Me, Marathon Physical Therapy & Sports Medicine, LLC Jobs Near Me, Assistant General Manager jobs at Dunkin' Donuts, Development Team Member jobs at Dunkin' Donuts, Assistant Restaurant Manager jobs at Dunkin' Donuts, Restaurant Manager jobs at Dunkin' Donuts, Restaurant General Manager jobs at Dunkin' Donuts, Team Leader/Supervisor jobs at Dunkin' Donuts, Multi-Unit Manager jobs at Dunkin' Donuts. This will surely increase the credibility of your complaint. Its with a heavy heart that I have to make a complaint against this store in the subject line. Authors may own the stocks they discuss. Dunkin' Donuts is dropping the "Donuts" from its name. Up to 5 It became the lens through which the company created their strategies and tactics to drive the business forward. For instance, Dunkin'sdrive-thru capabilities in most areas of the country already allowed the chain to sell its products safely to drivers. But in his new book, Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin' Donuts, he writes that these years werent all sweet. Jason Pino is a COO & Franchisee at Dunkin' Donuts and is based in Massachusetts. The next step in the process was equally critical. PLEASE reimburse The Speech Academy 656 Morehouse Road Easton, CT 06612 This is my third request. Seems to me that the staff that day were aces! Media Contacts - Contact Dunkin' Corporate & Customer Service | Du Here's how he did it. Getting there "was (a) constant process of attending seminars, reading books, and studying other leaders. Rosenberg is quick to say he didn't do it alone: "Let me never give you the impression that where we grew up as a business was as a result of me. Overcame: Taking over a stagnant business in the highly competitive food services industry. "And when things go right, you share all the credit and you share all of the financial rewards with the people that helped create it.". Zippia gives an in-depth look into the details of Dunkin' Donuts, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Dunkin' Donuts. In September 2018, Hoffmann led Dunkin' through a rebranding where the company decided to drop "Donuts" from its name. As cold-drink sales boom, these beverages are a major opportunity for growth in Dunkin's future, in a way doughnuts are not. The company went public in 1968 when it was worth over $100 million. Product shipment, payment, communication, billing, and any kind of service-related complaint about Dunkin' Donuts can be filed via the specific Dunkin' Donuts complaint section. He began his career at Procter & Gamble and rose to lead all advertising and marketing for P&Gs Beauty Care Division. Mr. Hoffmann joined Dunkin Brands as President of Dunkin Donuts U.S. in October 2016. Since that time, he has overseen the implementation of a multi-year Blueprint for Growth designed to transform Dunkin Donuts into the leading beverage-led, on-the-go brand. Crew / Dunkin Donuts Plaza Egaa. Dunkin' Donuts complaints contacts Call Customer Care on 1-800-859-5339 Email Customer Care on customerservice@dunkinbrands.com Call Headquarters on 1-781-737-5200 Tweet Dunkin' Donuts Follow Dunkin' Donuts Follow Dunkin' Donuts All rights reserved. ". There were four types of donut mixes we used to make the infinite varieties we sold. The CEO of Dunkin' Donuts is David Hoffmann. Rosenberg was on his way to Japan and decided to stop in Manila to tell those franchisees to stop doing that. Hoffmann continued: "For two years, we have been focused on evolving Dunkin' into the premier, beverage-led, on-the go-brand and have been implementing what we call our blueprint for growth.". If it's not, they won't, he says. 2023. DD IP Holder LLC and BR IP Holder LLC. When a group of franchisees sued the company alleging violations of the Sherman Antitrust Act, Rosenberg says it served as a personal turning point.. Emiko Tamagawaproduced and edited this interview for broadcast with Robin Young andTinku Ray. The company posted a 21% drop in systemwide sales in the quarter to June, compared with the same period in 2019, Markets Insider reported. WebMake changes to your account and Dunkin Card or register a new Dunkin Card. Rosenberg initially felt angry with the franchisees. Tech Futures Fall As 10-Year Yield Tops 4%, "Around The Corner To Around The World: A Dozen Lessons I Learned Running Dunkin' Donuts. instructions how to enable JavaScript in your web browser. These Robot donut machines were a big hit at fairs, carnivals, and festivals. And Mr. Donut had about 80, he says. The loaves were allowed to rest another few minutes before cutting. And he was just a few days from graduation from Harvard Business School when his father, 47 years old and healthy, turned to his son, then only 25, to run Universal Food Systems. I vividly remember the motto on the wall of their shops: As you go through life, brother, always make this your goal, keep your eye upon the doughnut and not upon the hole.. Then these third cuts would be used for coffee rolls or tarts, or as we called them, fancies.. Dave joined Dunkin Brands in October 2016 as President, Dunkin U.S., overseeing all operations, marketing and development for the brand domestically. Every Dunkin' Donuts shop was conceived as half bakery and half retail requiring around 2,000 square feet. Starbucks is a competitor. These words hang from Rosenberg's refrigerator door: "Nothing in the world can take the place of persistence. Farmers Market. His father tried to sell the business but could not get the price he sought. as well as other partner offers and accept our. free lookups / month. After this culture shift, the franchisees backed out of the lawsuit and saved the company, he says. Hoffmann said in July that he anticipated two main challenges that the brand would have to address: health and safety concerns and access to the brand. Dave began his career with McDonalds as a crew member while in high school and later rejoined the company, post MBA, through its management training program. "Robert's skill at motivating people to excel and work together was a testament to his intelligence, personality, and preparedness," said Len Geller, who worked with Rosenberg for 20 years as a Dunkin' Donuts vice president. Proofing is the process where temperature and humidity are controlled to allow the dough to rise before frying. 9/16/2021 Dave joined Dunkin Brands in October 2016 as President, Dunkin U.S., overseeing all operations, marketing and development for the brand domestically. "You're going to run into lots of bumps in the road. The problem with these administrations was hubris and arrogance, Rosenberg says. They also opened a small chain of restaurants in New York City called The Mayflower Donut Shoppes. Search over 700 WebDunkin' Donuts phone numbers +1 800 447 0013 17 26 DD Perks & Mobile App Questions +1 800 859 5339 60 60 Feedback More phone numbers Dunkin' Donuts websites "It was always quite specific and metric driven. ", He says that included the board of directors, his senior leadership team, "all the employees, and the great franchisees who provided new ideas and new products.". What did people search for similar to dunkin' donuts in Ann Arbor, MI? What about all the people that work at gas stations or slung coffee at dunkin donuts Greg? Still, Dunkin' has remained a success thanks in large part to the company's strategic business plan and Hoffmann's approach to leading the company. White is the most common ethnicity company-wide. Following the acquisition of Pillsbury and Burger King by Grand Metropolitan in late 1988 he moved to Miami, Florida where he joined Burger King as SVP, Human Resources. The existence of fried dough products stretches back nearly eight thousand years to the invention of pottery, which enabled ground grain products to be fried in oil. Franchisees suffered losses as the company veered away from them to focus on bigger problems, he says. The job of the CEO is to help people and put them in a position to succeed, saidRosenberg, who also wrote "Around The Corner To Around The World: A Dozen Lessons I Learned Running Dunkin' Donuts. The new name was also a symbolic decision showing the company's emphasis on simplicity. WebContact Us By Phone: 1-800-374-5308 Monday through Friday Please note, these contact methods are for customer service related to the Dunkin' at home coffee products sold in It opened on September 20, 1980, in Austin, Texas, its current headquarters. Having lived or worked in over 40 different markets around the world, Dave has always been passionate about giving back to his local communities. The company soon soared again before a hostile takeover took focus in 1989. "Recruit, retain, and motivate," Rosenberg said. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The mix was fed into a special machine that sat over the fryolator. And, the reason for the change is rooted in two strategies that are driving the chain forward. Dunkin Donuts recently rebranded as simply Dunkin' was a scrappy little company started by Rosenbergs father, William Rosenberg, in 1950. Wrong Haris Kafle Work History. Taken from Around the Corner to Around the World by Robert Rosenberg. "We started distributing the product where people shop, work, and travel to play. And what four or five strategic levers are you going to pull to achieve them? By the time I got there in 1963, we had just about opened our 100th store. Having lived or worked in over 40 different markets around the world, Dave has always been passionate about giving back to his local communities. While Dunkin food trucks served donuts and sandwiches at construction sites, Rosenberg attended Harvard Business School. Submit a complaint and get your issue resolved. Genius will not Education will not Persistence and determination alone are omnipotent." Hoffmann is a restaurant-industry veteran. Before joining Dunkin', he spent 22 years at McDonald's, most recently serving as president for high-growth markets. ", Rosenberg says the most important advice he'd give his younger self is "listen, listen, listen. ", Teladoc's Jason Gorevic Is The World's Virtual Medicine Man, Working Smart Lets You Get More Done By Sweating Less, Inspirational Quotes: Chloe Zhao, Martin Luther King, James Garner And Others, IBD Digital: Unlock IBD's Premium Stock Lists, Tools And Analysis Today, MarketSmith: Research, Charts, Data And Coaching All In One Place. In 1991 he returned to England in his first operations role with Burger King as managing director for Europe, Middle East & Africa. Meat ShopsBakeriesGrocery3145 Ann Arbor-Saline Rd, Called Meijer tonight as my RX is extremely hard to fill due to shortage. A shorter name matches a wider story of simplification with fewer menu items and workers. Cake donuts used softer wheat (less gluten than the hard wheat used in yeast donuts). Hoffmann who before Dunkin' spent years as a top executive at McDonald's went on to sell Dunkin' Brands to Arby's owner Inspire Brands for $8.76 billion in late 2020. In 2001, Travis was promoted by Blockbuster as president and chief operating officer (the number two position) and stayed in that role for three years. Hoffmann said that while the overwhelming majority of Dunkin's beverage sales are still coffee, he is "optimistic about expanding into teas and other categories that we, as a beverage-led brand, need to get into and will get into.". All yeast donuts are allowed to proof before frying. Dunkin' Brand CEO Nigel Travis says the plan will do more harm than good. Travis served as chairman, Dunkin Brands until December 2020. ", "Robert espoused his vision for the business," Feltenstein said. "Dunkin' is a shorter, simpler, more modern version of who we've always been,"Weisman said. Find Haris' email address, mobile number, work history, and more. Through Dunkin Donuts University, employees trained for production for four weeks and then management for two weeks but the ongoing learning process never ends for Dunkin employees, Rosenberg says. million verified professionals across 35 million companies. Product About Create Free Account. But sitting in his living room reading The Best And The Brightest by David Halberstam in 1973, Rosenberg saw himself in the story of the Kennedy and Johnson administrations, when the United States was led by Ivy Leaguers who never visited people on the front lines of the Vietnam War. He learned about the tremendous successes franchisees were having. Now, Dunkin' is eager to push beverage sales even higher. Top editors give you the stories you want delivered right to your inbox each weekday. At the time, Dunkin Brands CEO David Hoffmann noted the two main reasons for the change: to increase the emphasis on coffee and to simplify the brand as a whole, per delish.com. Dunkin' Donuts has an average consumer rating of 2 stars from 513 reviews. Peet's Coffee & Tea 5. Dunkin' sells 52 in accounting from Indiana University and an MBA from the University of Chicago. Costello been recognized as one of most influential and innovative executives by numerous organizations, one of the Top 10 Merchants by DSN Retailing Today and was elected to both the Chief Marketing Officer Hall of Fame and Retail Advertising Hall of Fame. How Will You Trade the Next Stock Market Swoon? The staff were friendly and courteous *and* since they were closing in five (5) minutes they offered me two free donuts since they would be going in the trash otherwise. During this time, ideas like an automated donut machine and frozen pies failed. "Businesses can die from indigestion," Rosenberg said. From 2009 to 2015, he held various leadership roles as part of McDonalds Asia Pacific Middle East Africa (APMEA), serving as President beginning in 2012 and overseeing the operations of 8,900 restaurants across 37 countries. Dheeraj attended The Institute of Chartered Accountants of India between 2004 and 2008, Symbiosis institute of Management Studies between 2007 and 2009, and Delhi University between 2004 and 2007. Myth has it that the product was transformed when, in 1847, a Maine sea captain, Hansen Gregory, accidently punched a hole in the fried dough to create the ringshaped treat we now know as a donut. Brandulys Casalla are a Chief Leader at Dunkin' Donuts and are based in Hialeah, Florida. While Dunkin' suffered from lower sales during the pandemic, the company was able to bounce back. "I didn't come to the CEO job fully baked," Rosenberg says. A disabled, autistic student went into Dunkin Donuts on Route 15 in Fairfield Your employee took the card and did not return the amount on it the handicapped student made a $15 purchase. "Robert really cared about people and created a family environment," said Sid Feltenstein, a Dunkin' Donuts senior vice president of marketing who worked with Rosenberg for 19 years. Crew / Carls Jr, El Bosque, Las Condes. NOW WATCH: How billionaires saw their net worth increase by half a trillion dollars during the pandemic, Visit Business Insider's homepage for more stories, solid cash flow and relatively stable position in the restaurant industry, 8,500 restaurants in 41 states across the US, digital ordering and contact-free takeout, drive-thru capabilities in most areas of the country. His father had several businesses including a uniform business, a twine and rope wholesaling business, and a toy distribution business. Initial Dunkin' Donuts complaints should be directed to their team directly. Bakers used a round cutter to cut ring donuts, careful to cut close so as not to leave too much scrap. The oldest executive at Dunkin Brands Group Inc is Nigel Travis, 70, who is the Non-Executive Chairman of the Board. But revenues and profits increased under Hoffmann before the pandemic. cutting down its menu by 10% earlier this year. And the outcome was very much in doubt as to who is going to emerge and dominate.. This complaint was posted by a verified customer. To write a complaint about Dunkin' Donuts and get an answer from the officials of Dunkin' Donuts, Complaintsboard.com's objective complaint writing and answer providing system can be used. Based on our data team's research, David Hoffmann is the Dunkin' Donuts's CEO. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies.