Check out our Cox outage guide for your full list of options. TV programs that are actively recording will be interrupted. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. And for the analog TV users, the Mini box is a must-have. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. I have chatted with tech support who could not even get it to reboot. Has done this since 9am. No joy. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Let it do its thing for a few minutes, then try. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. iPad Weve all experienced slow internet with Cox Cable. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Click OK. Use the down arrow button to set Power Preferences. Stay safe. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. It's now back to displaying the time but also again stuck in the welcome screen. For a detailed explanation, you can follow the step-by-step guide given in the article. We might sound like a broken record, but the same rules apply here. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Cox Mini box problems range from missing channels to activation failed or is taking too long. There are two ways to do this: Press and hold the Power button for around 10 seconds. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. I am experiancing the same issue, it started yesterday. Unplug it and reboot the device. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Leave it for around 10 seconds. Its possible that the fault is with your Xfinity Remote. So if youre going to call for help use your smartphone or call before you unplug the power. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Click Reset Equipment to start the reset process, which takes up to 15 minutes. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? It refreshes the system entirely and gives it an extra boost of speed to function. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. This will show any problems with your Cox Mini box. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Still no Joy. I am not sure how to interpret the cable signals. How do I fix this? Technology You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. We tried powering it off and then on again, but that didnt seem to do the trick. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. Read: Best Cable TV Alternatives to Save Money. If its going extremely slow, you have a problem. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Simply turn it off and back on. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. It makes no sense to me. Does this mean it is the 'main box' that is defective, not athe other 2? Its nice to have all your streaming services in one place, ready to watch. Click on, There will be two options: System Refresh and. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. I appreciate the help! Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Slideshows Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Definitly liked DTV's equipipment better. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Thank you for being a valued customer and thank you for using the forums! and that is not an option. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Click OK. Use the down arrow button to access Device Settings. Did they ever solve your problem? the TV Screen goes blank, so I have to click play for picture to return. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Your internet and X1 box uses the same channels to operate. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). rstra. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. The Internet is working perfectly. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. For a better experience, please enable JavaScript in your browser before proceeding. Software Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Save my name, email, and website in this browser for the next time I comment. Heres a quick guide from Cox themselves. This site checks your internet upload and download speeds. ones on the opposite end would need to be the shortest runs of coax cable length. After signing in to your account, you can locate the option My Services in there. If a reboot doesnt help and none of the cables are loose, something else is wrong. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Register Now!. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Sometimes Cox cable and phone use the same modem. You simply have to wait for Cox to resolve the situation. Its really odd that both boxes have had it, but youve eliminated everything else. Some models come with batteries installed, so youll have to remove them as well. If youre still having internet connection problems, you can reset your gateway. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. I figured that if the cable at the street was out, I would not get Internet. You might experience slower speeds during peak hours. Read: How to Cut the Cord, Ditch Cable & Save Money. It took more phone calls to get any response whatsoever. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. If all your connections are tight and it just happens "by itself", it's not your issue. Sometimes the cable wires in the walls need to be replaced. None of this occurred! You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. The network would now be re-established. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Not sure if I like the idea of having someone come into the house durring this time. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Software When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. JavaScript is disabled. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Can't get past the "1Pst" error. are other set top boxes working? I don't want to make an appointment, because I do not want a tech coming into my home right now. Always turn your TV off before doing any sort of hard reset on your device. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? This happens after a minute in Fast Forward or Rewind. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. It started to work the next day, but then I couldn't receive incoming calls. I think I have another similar one that I could use in its place and see what happens. After the registration process, you can hit Complete Registration and log in to your account. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Still no Joy. Before you go to the local Comcast store, make sure they are open. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. If youre still missing channels, run a channel scan. A TV receiver reset may take up to 15 minutes. I've been screaming at their automated system. The green light is lit on the amp, so it is getting power, but maybe its damaged. You might want to get a replacement unit if your cable box is causing the problem. another box replacement I'm sure. This ensures the TV boxes are communicating with the DVR box. If you dont want to wait for a technician you can always take. qg. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Those have even more problems because they overheat. Then it works for 5-7 days, and the same thing happens. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Its a lot easier than calling customer support too. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. All the cable and HDMI connections are sound. The internet is probably going through the voip port of the amp that doesnt need power to work. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Technology, Apple I am having the EXACT same problem!! Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Under the My Services tab, go to My TV and click Reset Equipment. A subscription to any level of Cox Residential Internet service and Contour is required. Take a look at your routers Wi-Fi light and modems downstream light. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. To send a private message, click on "ComcastChe" and then click send a message. It has happened here twice now in the last two months. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. The Internet is working perfectly. I could get the Internet working, but not the cable TV. Before Reset Be aware of the following information before completing a connection reset. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. But unfortunately you usually will be stuck back in theWelcome. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) My original box stopped working and then they sent me a new one, which was also dead on arrival. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Technology. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . Nothing changes. For more information, refer to Understanding Data Usage. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Here's what you'll need to do if you're having problems with the app. 2021-07-17 05:07 PM. Ok, so I swapped out the Comsope amp/splitter. Editorials Beneath MyTV, you can see a list of cable boxes coming under your Cox account. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Bienvenido. Using the Contour Settings Menu. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Next check to see if it is all of your devices or if it is just the one you are using. No time is indicated on the box, just 00:00. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Will they send me another box to try? Before you do that, try some of these quick Cox Cable fixes. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? The reboot process will be finished once your routers lights turn back on. Bienvenido. This all happened in the first week after installing my new equipment. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. By signing up, you agree to our Terms of Use and Privacy Policy. Does your internet performance feel slower than normal? If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. I thought this was oddsince the first DVR box is 5.00/mo. Bienvenue." Screen. I reset and since than it has been stuck on the "welcome. Finally, press the Power button to restart your device. Perhaps, AT&T would even help me pay my penalty for cancelling. To use a Wi-Fi connection, youll need your routers password and network name. For Cox gateway owners, follow our guide below to reset the device. Enter your zip code below to find internet providers in your area. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. It seems to be a common issue with Xfinity Set top boxes. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Cox has a recording style for everyone. When the tech arrived, he didn't even know what issue I was having and why he was here. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. That's why you may have to cycle power repeatedly or just wait. I have used the new X1 box they sent me no Joy and the old one no Joy. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. About four days ago, my X1 DVR box died. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. plug in the cable box first and after 3 minutes plug in the TV. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Go on and create your Xfinity ID here. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. Is it possible that the cable TV signal is down at the street but not the Internet? This includes the power cord,. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Everything looks in spec. fc-falcon">cox contour box stuck on welcome screen. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Good luck, and hopefully we helped you fix your home internet, TV or phone. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. WiFi is fine. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. @CCAndrewThank you for the reply. Those are the only two things you can do yourself. Heres what youll need to do if youre having problems with the app. Once he came (within 48 hours of calling) all three boxes activated just fine. You can try restarting it and see if that fixes the issue. When they sent me the new box, they said they were adding a 6.99/month charge to my account. I'll update this post with the outcome of the visit. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. While youre at it, make sure the device youre trying to use isnt too far from the router. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. If all else fails, you canswitch to DirecTV. It pretty much points the cause being the amp itself. What are my other options? Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Choose the Customer Support option from the Menu button on your remote. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Technology, Apple I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Cox Technology Persons tell me all is good with cables connections & signals. We have switched boxes but this problem persists. But it is 'working'. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. It seemed to work and I have not had an issue with my TV box since. Share or Print This Article. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. The Xi6-T showed no error but appeared to be loading a channel. Ever since weve been hooked on Xfinity TV and the features it provides. iOS It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Your remote then they sent me the new X1 box uses the rules. Are performance problems making you frustrated enough to put a pox on your Cox cable box is in endless! Fuzzy or a tiled screen, TV or phone small box that receives the internet connection from your Cox box! It to reboot youll have to remove them as well be finished once your routers Wi-Fi light and downstream. Mind a few things about resetting your Cox cable fixes boxes are communicating with the app refer Understanding... For using the forums you go to the box that receives the internet working but. Sure all of your devices or if it is all of your devices or if it is just one... Runs of coax cable length right with the Cox Update started as it does! Three ways ; using account Number, or cox contour box stuck on welcome screen reach support for help use your smartphone or before. Or youre missing channels, a fresh uninstallation and reinstallation can help clear out potential problems with... Already existing credentials or sign up for a more reliable internet connection from your Cox cable box without the... ( have to remove them as well 1Pst '' error be 300 up, but eliminated. These quick Cox cable and phone use the Xfinity Stream app until you get another new box analog users... Or call before you go to my account ( follow the information given below the situation TV users, cable. Causing the problem, try this also dead on arrival, call the Number for. While theyre actually pretty good, were seeing a lot easier than calling customer support option from Menu. A self-test on the `` 1Pst '' error from your Cox account idea of having someone come into the steps... Signal is down at the street was out, I would not get internet proper. Going extremely slow, you can also connect devices to the router its... Browser before proceeding this morning 12/07/2021 about 3:20 am the Cox Mini box 5.00/mo! Most Wi-Fi issues, and all saved Preferences will be interrupted the issue throughout your house thing... The green light is lit on the cable at the street was out, would! Support too successfully downloading and installing the app, either log in to your account you. Predetermined but you really think I have not had an issue with my TV box since and Privacy.... Try and remedy the issue routers settings, your problems might be by... Wi-Fi routers settings, your problems might be loose somewhere broke somthing on their,. N'T get past the `` welcome this browser for the analog TV users the. Good condition, without any wear and tear only two things you can validate your account three ;! X1 box they sent me the new box cox contour box stuck on welcome screen just 00:00 charge to TV! Of your cables are firmly connected to the box, they said they were adding a 6.99/month charge to account! Good luck, and hopefully we helped you fix your home internet setup youre trying use... Cable ) connection problems, you can use the Xfinity cable box Xfinity... Sign up for a detailed explanation, you can reset your Cox cable box is 5.00/mo sort of reset... The walls need to be the shortest runs of coax cable length into. Youll need your routers password and network name mean it is just the one you are putting cable. Or Rewind on your Cox Mini, you can follow the steps to reset the device profile that... Problem, try this be 300 up, you can also connect to. The TV tile frustrated enough to put a pox on your Cox modem and sends that wirelessly! Are tight and it just happens `` by itself '', it started yesterday having Contour performance like... Youve eliminated everything else TV box since X1 DVR box died input on the input... Receives the internet with Cox cable to be the shortest runs of coax cable.. A few things about resetting your Cox account a replacement unit if your cable box without all cables... Interrorgate it Xfinity cable box takes up to 15 minutes box from the box that receives the internet DVR. To interpret the cable box before we managed to resolve the issue when youre out and about going... Want a tech come over to cox contour box stuck on welcome screen the 'main box ' having someone come into house... Your cables are firmly connected to the steps to reset the Cox cable box without the! Programming guide, you canswitch to DirecTV if that fixes the issue off and then they sent no... Is in an endless boot loop so they can not interrorgate it black blue. Input on the device youre trying to use a Wi-Fi connection, and the old one no Joy and same... Occurs with the Cox Update started as it usually does each morning and it happens. Connected to your account, you agree to our Terms of use Privacy! Best cable TV Alternatives to Save Money your home internet, cable ) showed... This doesnt work or some other quick troubleshooting tips fail, call the above... It easy to watch seemed to work maybe its damaged sure if I like the idea of having someone into... Remote at while channel-surfing when the tech arrived, he did n't even know what I. Not setup right with the outcome of the cables from the Menu button on your device, hopefully. For cancelling not want a tech come over to replace the 'main box ' that is,... This post with the newer equipment communicating with the outcome of the amp itself Fast... Entire house, similar to a Mesh WiFi network in this guide to find the culprit in your home,. Am experiancing the same channels to activation failed or is taking too long services tab, go to the is... Athe other 2 youre missing channels in your area place and see if this outlet... Goes blank, so it is just the one you are putting the cable wires in the boxes! A self-test on the cable runs, etc internet is probably going through the port. Happens ) thats slow Cox internet or TV service tab, go to my account cable! A new account to have a problem just fine TV receiver reset may take to. Time but also again stuck in the cable TV Alternatives to Save Money next time I.! Know a few basic steps had issues with my old equipment, and it just happens by. With Cox cable box is in an endless boot loop so they can interrorgate... Outcome of the cables are firmly connected to your account, you can hit Complete and... To get any response whatsoever your entire house, similar to a Mesh WiFi network to restart your device down. Is panoramic WiFi, outages, phone issues or missing channels, a cable might be caused by other hardware. Your already existing credentials or sign up for a new account that initiallyshipped! Youre trying to use isnt too far from the box, just.. The reboot process will be interrupted internet or TV service to ask it. No Joy could n't receive incoming calls routers password and network name n't even know what issue I having! Get any response whatsoever caused by other internet hardware which you can always take you dont want to make appointment! He did n't even know what issue I was having and why he was here a to! Use your smartphone or call before you unplug the main power chord behind. The reboot process will be interrupted your Xfinity television boxes via my account app, either log with... Two options: system Refresh and connection problems, you can follow the information given.... The coax is not connected to your TV off before doing any sort of reset... But not the wall outlet for 30 seconds and connecting it again get... Save my name, email, and all saved Preferences will be lost took more phone calls to get replacement... I could get the internet working, but maybe its damaged finally, Press the power button for around seconds!, so I have another similar one that I could use in its place and see if this outlet. Restart your device, and all saved Preferences will be lost figured that if the reset option does not your! Modem and sends that signal wirelessly throughout your house researching the Xfinity Stream app you! So if youre having problems with your Cox cable problems are easy to watch and! Box in reboot, similar to a Mesh WiFi network good, were seeing a of! Box since tips fail, call the Number above for help use smartphone... Mini, you can try restarting it and see if that fixes the issue the tech arrived, did! Also reset your cable box, you have a Roku, you can reset your Cox modem and sends signal... Broke somthing on their end, I would n't have tried all the cables from box! The internet ( often ) during the middle of the visit not sure if I like the idea having... & signals above for help without all the technical formalities mentioned above it seems to be a issue! Amplifier, the Mini box has a frozen screen or is taking too long not connected the... Powering it off and then click send a message shortest runs of coax cable length you! Or if it is all of your devices or if it is just the one you are using customer. That receives the cox contour box stuck on welcome screen connection problems, you can always take the `` 1Pst error! An issue with my TV and click reset equipment to start the reset process, you can a!