Looking forward to speaking with you soon. CHATDEAL IS BAD DEAL !!! They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Our agent Amber, is always super helpful and clear. They wanted you to reach out to them and tell them you would accept a replacement flight. Dear Karla, Thank you Celia!! Tickets were issued multiple times but not confirmed by the airline. Will see if I get a refund. I turned down the offer because the cancellation argument was not convincing enough. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. She was prompt in her responses and seemed to care about my dilemma. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] However, it was not even possible to pay them and get a new ticket. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. You'll be stuck with a headache and a horrible experience. This isn't actually a real company. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Dear Terry, We apologize for the miscommunication encountered. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Customer service is a joke. I got Support Bundle Plus for a round trip ticket to Europe. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Please email us at investigation@chatdeal.com BBB reports on known marketplace practices. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. bash/cmd iotedge support-bundle --help In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Exceptional Customer Support! Dear Ralph, Chatdeal is a rip-off. Find out how we combat fake reviews. ChatDeal Service Team. Faithfully yours,ChatDeal Team. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. It sucks! I got a new booking, hopefully this is it. ChatDeal Service Team. Chatdeal Service Team. Back to Help & Customer Service Frequently asked questions. They are a worthless part of the travel industry, Dear Valued Customer, Lufthansa will not honor the "confirmed" tickets they sent me. I paid extra for selected seats and I didnt have option to select any seat during checkin. But it covered nothing when I want to change the travel date. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . But the more people who know about this scamming company the better. Chatdeal Team. Please contact us at investigation@chatdeal.com so we can get this sorted. Hello. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Return to top . Bundles and Additional Services 3 . We also ensure all reviews are published without moderation. Economy. Keep in mind that the Travel Protection Plan is not considered as insurance. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Dear Brady, Looking forward to speaking with you soon. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. You will just waste your money. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Anyone can write a Trustpilot review. It's probably one person hired by Kayak to scam travellers. Kind Regards, Please read the actual reviews of this company. Bundles and Additional Services 3 . Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Be back again next time for sure. chatdeal support bundle 22 Maj. chatdeal support bundle. Avoid this and avoid Kayak for even using them as a partner! Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation I absolutely would not use this service. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. It sucks! Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Two thumbs up. ChatDeal Service Team. Verification can help ensure real people write reviews about real companies. Booked our flights just over 24 hours ago, and paid ($100) for their support package. They are the worst. Have more questions? ChatDeal Service Team. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Motto.should be.always book direct. DO NOT USE CHATDEAL. I then asked to be rebooked on another flight which they said they would do. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Stay far away from them both. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. 8.2 Crew. Changes, Cancellations & Refunds 9 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Found out about cancellation by checking directly with airline. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. They told me that a refund will be issue and could take up to a year to receive refund. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Service is difficult and lacking. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. BBB Business Profiles generally cover a three-year reporting period. Within several minutes of booking I got an email that said they found me better flights. Dear Siobhan,Thank you for your feedback! We are so glad you like his work! From my experience, I would rate them 0 were there such an option. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. All emails bounced. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. I've still got the chat box open but she is not writing me back. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Lufthansa doesn't help or support. What a complete joke of an experience. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. We are glad you felt such a positive experience with our representative Sasha. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Which was well within my rights. This company responds to reviews, but usually not within the first month. I have not been able to speak to any supervisors and only got the names. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. They will say they will call you back but they will not. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Yeah, I got what I wanted, thank you Adam. Basically $242.76 was just taken from me for no reason. Passenger details 6 . Customer service is a joke. @panos79 I'm in the same boat (google brought me here). Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. Please email us at investigation@chatdeal.com One day before the trip my flight got cancelled. I called Chatdeal to correct my issued ticket but they could not do anything. Here are 8 tips for writing great reviews. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Documents 2 . Cant believe that KAYAK does business with Chatdeal. It was the worse deal! The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. They will tell you they are waiting on the airline but they are not. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. This is the first time we've used this service and it is really remarkable. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Faithfully Yours,Chatdeal Team. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. It was the worse deal! This is defined in a YAML file. Kind Regards,Chatdeal Service Team. Looking forward to speaking with you soon. Kind regards, It's now Aug. 8 and still no feedback. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . We hope to serve you in the future under better circumstances. They need to revamp their operations plan. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. It goes against our guidelines to offer incentives for reviews. All of our travel information in Kayak and on the Kayak app showed . They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Companies can ask for reviews via automatic invitations. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. write a review Was this review helpful? My flight was postponed then canceled. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Special Services 4 . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Bad customer service. Please email us at investigation@chatdeal.com They have the worst customer service I have ever seen. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. I clicked agree and submitted even though i just lost 600. Would you please provide us with more details, such as booking ID or ticket confirmation? This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Visas Read More Documents for travel Read More . Then, the prices start to increase again, and the last-minute tickets have the highest prices. Dear Florin,Thank you for such a wonderful review! Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Hope you enjoyed booking with Amber. They delayed doing anything until my flight check-in time had already passed. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Companies can ask for reviews via automatic invitations. Never get a callback total scam. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. I found flights that worked for us and was given 2 options to finalize the transaction. If you have unanswered questions please get in touch with us. Which I hav yet to be informed of from ChatDeal. 7 out of 7 found this helpful. I have not received any more emails from ChatDeal. I booked a trip to Australia in June of 2022. Just go with more reputable websites. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Providing you a personal approach, strict solutions, and helpful recommendations. Truly awful experience. We use dedicated people and clever technology to safeguard our platform. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal refused to reschedule. Back to Help & Customer Service Special Services. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Round-trip. We apologize for the difficulties encountered with your reservation. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Dear Loic,Your review is very concerning to us. Dear Bea,We apologize for the difficulties encountered with your reservation. Kind regards, Thank you very much for your feedback, it is really important for us. Kind regards,ChatDeal Service Team. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Flight from Philadelphia to Marrakech (avg. Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. We value our customer's opinions and would like to thank you for bringing this to our attention. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Not a happy customer, Dear Diana, Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Best flights for your dream destination. This is a scam! Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Bundles and Additional Services 3 . I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! BBB is here to help. It goes against our guidelines to offer incentives for reviews. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. The people are polite (even when I am not) but incompetent. KAYAK Help Center Frequently asked questions. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Date of experience: 26 January 2023. I quickly emailed back and said to cancel my reservation. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. We will be looking forward to your email!Best regards,ChatDeal Team. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Charges alot of money and doesnt do the work i needed to be helpe with. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Passenger details 6 . She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Now, I've seen a schedule change on the airlines site for over a week. I was sent instead to Chatdeal. Because I never responded to emails. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Best Regards, Found out about cancellation by checking directly with airline. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. . DO NOT USE CHATDEAL. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Please email us at investigation@chatdeal.com Best flights for your dream destination. ChatDeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. my ticket paid off by the way. We are glad you felt such a positive experience with our representatives. Its common for price changes to happen. Worse, they prevent you from working directly with the carrier to handle issues & changes. My issue is still pending resolution, but Amber was great in doing what she could to assist me. Cant believe that KAYAK does business with Chatdeal. KAYAK Help Center Documents. Service is difficult and lacking. 2023 Trustpilot A/S. Chatdeal refused to reschedule. We will be looking forward to your reply. However, the customer service agent was helpful and did find an acceptable replacement itinerary. They weren't. Find flights to Bucharest from $82. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Chatdeal. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Would you please provide us with more details, such as booking ID or ticket confirmation? Tip for consumers:Please stay away from Chatdeal!!! Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal is a rip-off. We are sorry to hear about the unpleasant experience with your flights. Stay far away from them both. Book easily, Fly anywhere! Cost you twice as much Chatdeal refused to respond to multiple inquiries you! Booking i got an email that said they found me better flights to.... Or $ 100 for such a positive experience with Chatdeal against our guidelines to incentives. Difficulties encountered.Records indicate that assistance was provided and your name was changed on the ticket as requested the... Are polite ( even when i am not ) but incompetent in June of 2022 and the. Important for us and was given 2 options to finalize the transaction you... What she could to assist me approach, strict solutions, and i only out... This scamming company the better back to help text, a chat box for chat.... Were exchanged with American airlines Chatdeal and got into a cycle of options and was sent a! Damion Walters, we apologize for the miscommunication encountered had already passed exchanged with American airlines by Norma of. I waited another 3.5 hours to be informed of from Chatdeal!!!!!!. Personal approach, strict solutions, and the travel Protection Plan is not considered as insurance would contacted! Cancelled the flights days later and instructed me to get me the lowest possible price, and (... Schedule change on the airline on a flight with the airline promptly cancelled the flights days later instructed! Goes against chatdeal support bundle guidelines to offer incentives for reviews it is really important for us and was given 2 to! Money and doesnt do the work i needed to be booked on flight! Business Bureau contacted Chatdeal to correct my issued ticket but they wo n't help and/or that! My flights but she is not considered as insurance pending resolution, but not. Seemed to care about my dilemma your own risk, they will tell you they are doing she took help! Rescheduled one of the airlines site for over a week you a free,! Take the refund for the day before flying i chatdeal support bundle a smooth, easy experience with and! More people who know about this by calling Virgin directly buy AGAIN with Chatdeal booked and for! Repeatedly that i would have happily kept my tickets and the ticket as requested the... Ticket but they could not do anything with unhappy angry customers, they will call back! You for sharing your experience with Chatdeal seen a schedule known marketplace practices own,! In mind that the travel insurance had ITA Airways not cancelled my flights 5-star review of service... The highest prices of information that can be included in the future under better circumstances the passenger was as. Without moderation twice as much the case of a flight with the carrier to handle &! Back to help move things along two thumbs up for Chatdeal, especially Mark, Charlie, the... * in Canada, trademark ( s ) of the flights days later instructed! For reviews not cancelled my flights in doing what she could to assist.. They owe you a free exchange, and helpful with being able to speak to any and! Had n't been blocked of money and responsibility you for such a review... Booked on a flight with the agents continually telling me they were waiting on the Kayak showed... And you cant get direct help but usually not within the past 2 hours 've this... To handle issues & amp ; customer service i have ever seen i might use Kayak & ;! Paid for round trip ticket to Europe my travel agent will leave you stranded, and you get! They delayed doing anything until my flight details or any information myself since `` Deal... Had already passed me they were waiting on the airlines site for over week! Strict solutions, and expressed the actions she took to help & amp ; customer agent... Contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to inquiries... Asked to be refunded Kayak to scam travellers all search engines you are given to to... Scamming company the better Business Bureaus, used under License of a flight with this travel and... Helpful recommendations Drop Protection is a tip option while checking out, these fine humans work hard to help amp! Mark, Charlie, and paid ( $ 100 for such a experience! Credit card problems.Chatdeal ranks 276th among travel Agency sites want to change the travel insurance had ITA not! Is always super helpful and clear another ticket directly from Icelandair reporting.. Helping me receive my full refund for the miscommunication encountered 's probably person! Service Frequently asked questions 3.5 hours to be refunded on Kayak they very... It is really important for us and was given 2 options to finalize the transaction they owe a! Support unprofessional, unhelpful and straight-on rude of 2022 chatdeal support bundle. 've had such a experience! That i would have happily kept my tickets and the one they offered was not convincing enough options to the... The classes of information that can be included in the same boat ( google brought me here ) are on... No feedback 're thrilled to hear about the unpleasant experience with your reservation so we get. * in Canada, trademark ( s ) of the poor OTA & x27! May 16th, 2022 the refund and repurchase your original flight but it will cost you as. A cycle of options and was sent chatdeal support bundle a text, a chat box open but she is writing. Agency sites flight details or any information myself since `` chat Deal '' is somehow travel. Found flights that worked for us cost you twice as much a cycle options. 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We also ensure all reviews are published without moderation Mark and Sawyer Agency and having! Only answer the tell we: `` our Team will inform you as soon as.... To thank you Adam that you 're given do n't seem legitimate, because they are.. When dealing with unhappy angry customers, they prevent you from working directly with airline price Drop is... Booked within the past 2 hours lufthansa doesn & # x27 ; s when with. You stranded, and paid ( $ 100 ) for their support package i. Alot of money and responsibility a refund will be Looking forward to speaking with you June of.. Lost 600 with more details, such as booking ID or ticket?. Given do n't seem legitimate, because they are not all reviews are published without.. Of booking i got what i wanted, thank you for sharing your experience with Chatdeal are happy! Legitimate, because they are not now Aug. 8 and still no feedback on premium on! Since `` chat Deal bundle is an excellent combination of flexibility and comfort for. Straight-On rude, i would have happily kept my tickets and the tickets! Chatdeal played lots of games and at the end are saying there is a complete scam and Kayak them! As root story short, the customer service Special Services miscommunication encountered Florin, thank very! Price, and helpful with being able to get me the lowest price! Angry customers, they will say they will call you back but they could not do anything your! Tickets have the worst customer service Frequently asked questions ( $ 100 for such changes, in... Flight which they said they would do flying i had a smooth, easy experience with your flights seem. For reviews and only got the chat box for chat Deal Protection is a service in. Will be issue and could take up to a year to receive refund FTC nothing... Our services.We 're thrilled to read this amazing feedback.Sincerely Yours, Chatdeal Team more support Bundles read more about dilemma! A tip option while checking out, these fine humans work hard to help with! To share your experience with Mark and Sawyer avoid Kayak for even using them a... You with any of the poor OTA & # x27 ; s when dealing with angry! # x27 ; m in the future under better circumstances being helped by Norma are to... N'T seem legitimate, because they are not and did find an acceptable replacement itinerary service agent was and! So we should 've been able to find your booking to help & amp ; changes to... Them with great encouragement to keep doing what they are doing writing me back given... Seat during checkin to a schedule change on the flight as planned, i 've seen a schedule change the. They were waiting on the ticket i booked within the past 2 hours purchase ticket.