Are you seeing a message that says "Sorry, no exact matches were found"? I had purchased 4 tickets from ticketmaster / also known as live nation, for alicia keys concert that was held on september 23, 2022. Last checked 11 hours 49 mins ago. They do not have a fax or a live chat support service. Tickets to upcoming 12/17/22 concert that have not been received. When you go to scan them at the gate, however, you find out that they are not real tickets and have been scammed out of your money. For example, you can only reach email support if you have an order open, and only through the details of that order. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Thanks for your patience. Thanks in advance! Create an account to follow your favorite communities and start taking part in conversations. Immediate outcome would be to get the website moving so we can all get our tickets. In the span of a decade, China has emerged as the developing world's bank of choice, pouring hundreds of billions of dollars in loans . She said she did not get a refund, so shes disputing the charge on her credit card. You'll get a detailed solution from a subject matter expert that helps you learn core concepts. The bus ride from ndalsnes center to Venjedalssetra takes about 20 minutes. Found that merchandise is shipped 4-6 weeks after order, and it has now been 12 weeks. I dont think they legally can make them refund you, but they refunded me very quickly after I opened a BBB case. You can find answers to FAQs and typical problems throughout the Help section. We emailed every 2 weeks with an update until it finally happened - we even contacted the tour manager for the concert about how ridiculous it was getting. Ticketmaster is the worst! If you believe you have been scammed by Ticketmaster or someone disguising themselves as Ticketmaster, then you will need to make a formal complaint to the Federal Trade Commission (FTC). Desired outcome: Just drag the text your bookmarks bar : Down Right Now? You can't control the market and then treat customers this way. Wir werden es dir schon zeigen! It took over 6 months for us to get refunded for tickets that cancelled due to Covid. My sister inlaw then moved my baby from that chair she was seated on and placed her 2 chairs away as we paid for 4 seats. We'll call them and go through the whole waiting-on-hold rigamarole. and our We'll ping you when Ticketmaster finally makes a live agent available to speak to, then you can conduct your customer service call as if you were never on hold at all. Almost $900 for 2 tickets that I cant attend , nor can I transfer to my own sister . Sens. You represent on your site that there are numerous tickets available for Blue Man Goup at Astor Theater in NYC on December 27 and 28, 2022. 'Service to Seat' tickets that allow you to get refreshments delivered straight to your seat for an additional charge, are available in blocks E4, E5 and E6. Restart Your Phone. Is this your company? Do not purchase the insurance it is worthless. I was always logged in to my account. If you have not found the answer to your question on our helpdesk, you can send us a request by using the contact form. This one fact sets our mind at ease as to how we will be able to get in to our venue when we arrive. Similarly, the . If online methods don't work and you don't have time to wait on hold, DoNotPay is here to help. For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). On Monday, ahead of Swifts official ticket release date, I GOT THE EMAIL trended on Twitter. Upon arrival, the staff at the venue were extremely rude and simply stated we needed new tickets when ours were scanned. Ramzi M Was this reply helpful? Server is down. Add in our exclusive partnerships with thousands of venues, artists, bands, theater tours . Where in prior years, consumers who had tickets for an event arrived and the ticketing system was down, they would still have a physical proof of their purchase and could get sorted out. I would like proof they die ie orginal email that they say was sent and my money refunded. But even with warnings and guidance from Ticketmaster in place, the process has proved to be difficult for many to navigate. 24/09/2023 Single Price: 196,00 Euro: Quantity: 0,00 Euro: Ticket normal ab 01.05.2023 Tickets available soon . For more information, please see our Contacted twice since, and received the same response. 2. Update Ticketmaster App. They don't even have a number to call or someone to talk to about the issue. If no bar is displayed for a specific time it means that the service was down and the site was offline. Rivera said a Ticketfaster representative reached out to her and explained that the site does sell legitimate tickets, and that shell receive them after they go on sale on Ticketmaster. Get tickets in 3 simple steps: I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. Many of the most . DoNotPay has the ability to work across different industries and companies so that you can report any scam where you have been the victim. As Andrew Dreskin, Ticketfly's CEO and cofounder, puts it, "A large-scale concert on sale is, in essence, a . This is a technical issue. Question: A raffle has 250 tickets. #9: One of the biggest red flags, here, however, is that it will request your bank information instead of a card. Last checked 32 secs ago. In a statement to CNN, a spokesperson for Ticketmaster said the site is not down and that people are actively purchasing tickets. How to contact Customer Service ? The rest will win nothing. ken holcomb @ken5562763 Reported 2023-02-14 13:13:02 Desired outcome: Enter the payment method used and provide a personal statement regarding the incident. ", Hours later, Ticketmaster gave fans another update on Twitter, writing that "there has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale. while it should give the error message that the ticket is no longer available. American Coachlines is a "one stop" service provider for Coach Bus, Mini Bus, School Bus and Sprinter Van rentals. While 800-745-3000 is Ticketmaster's best toll-free number, there are 6 total ways to get in touch with them. In recent years, buying concert tickets has become increasingly competitive and expensive, as Ticketmaster and its parent company, Live Nation, have taken a growing share of the music tour business. @Ticketmaster launches Apple Pay in newest release. Payment Options; Orders; Print My Tickets; Transfer Tickets; My Listings; Help; Learn more Learn more. :( Im having the exact same issue as this person and its been so frustrating. Ticketmaster instructed me to submit my ein or social security number for reimbursement. "This will ensure an optimal shopping experience. I followed all the directions and waited extremely patiently for the pause to let up, and then once I was in the sale, kept getting error after error after error.Very disappointed that it was such chaos. Phone number and email are useless. 3) Free monthly gatherings for members ($10 for non-members) 4) Members Forum to exchange information and most effectively . The message I get every time is that "Ticketmaster cannot process your order on this device at this time, please try logging in to your account or try again later." Ive been waiting all month for those deposits to come through on two different checking accounts (have tried one at a time) but have seen nothing. For large and popular events going on sale, we would recommend signing up to Afterpay in advance as we have a checkout timer that continues as you go through the Afterpay process. Is Ticketmaster.com down for you right now? Ticketmaster.com has been rated 1.3 out of 5 points. This problem has been solved! Please check back soon to continue., The company itself contacted its resale clients, indicating that the company issues were causing it to take down all resale listings for the time being, due to known system interruptions.. The box Share your photos and videos with others to prove the truth of your words. Our problem was corrected, it took a few minutes, but we at least know how to get in to the venue even if the app does not show our tickets. I was told sorry but its one show - and sorry you cannot get a refund - the single show tickets are half of the price. Open your web browser and sign up for DoNotPay. Such chaos surrounding ticket sales while frustrating to fans is also not uncommon. Server is down. As I picked 2 tickets , NOWHERE did it say I couldnt access them , transfer them or sell them . The best place for fast Ticketmaster help with problems is their vast help section. Ever. As for the Swift ticket sales chaos on Tuesday, Ticketmaster urged fans on Twitter to avoid going through its homepage to get tickets. The Justice Department has launched an antitrust investigation into Live Nation, the owner of Ticketmaster, to look at whether the company has a monopoly in the market for concerts, including. One ticket will win a $110 prize. Search for the company you'd like to call. Please review our help page: 1099-K Form: Answers to Some Common Questions. Kein Problem. The feature, meant to ensure that more tickets go to the fans who will actually attend the event, dissuades scalpers by inviting certain registered Verified Fans to purchase tickets the night before they go on sale, according to Ticketmaster. Any update on this? Below is a picture of my sweet son! to add to this, OP should also try submitting a complaint with their state's attorney general. Shame on y'all! Attendees can either buy a general admission ticket or a VIP ticket. Selling tickets online is a slow process. Can you please use your phone as Hotspot and try open the website ? No customer service number or chat available. I saw Ticketmaster had run a charge on my credit card that I listed as the form of re-payment if something happens with the tickets, but that charge dropped off. The seats were for section 101 B seats 6-11. I have a friend that also sold his ticket, but he got paid out already.. Sugababes had announced their eagerly-awaited comeback tour last month to the excitement of fans, which included a night at Manchester's O2 Apollo on October 21. FULL REIMBURSEMENT = TOTAL OF $1440.00. . Hands down the worst experience ever! If you have all the documentation, go to your bank and get them involved too. My son doesn't drive and has autism and ocd. You can sign up for Afterpay when you select Afterpay as a method of payment in the Ticketmaster checkout. No one answers when I call customer support - repeatedly You will need to contact their customer service by first logging into your account. Shameful. Server is up. Im going through the same issue! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Swift's 2023 U.S. tour, which kicks off in March in Arizona and ends in August in Los Angeles, has 52 concert dates (Swift recently added 17 dates to the original tour announcement). They could also give their tickets to someone else if they couldnt use them. Things have only gotten worse as organizations have continued to force the switch to mobile-only ticketing in the wake of COVID. I wouldn't have needed to transfer anything to her if I was accompanying her! Serve the company with your lawsuit to let them know you'll be meeting in court. The easiest way to get to the starting point for the hike, is to use the Romsdalseggen bus from ndalsnes to Venjedalssetra. Cookie Notice We recommend double-checking your card details and funds, and trying again. Swifties was also trending on Twitter. My Account. One viewer said: "32DDD. Lawmakers have pushed to add other states to that list, with New Jersey currently considering the New Jersey Ticket Consumer Choice Act, which would make it state No. If a new order was placed, you'll be able to see it in your Order History. I accidentally bought the wrong day for ticket, so they told me to buy another ticket and they would refund me for the old one. The perfect solution for picking up tickets on the go! "If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage," Ticketmaster tweeted. Date of experience: 19 February 2023 HS Ticketmaster provides the selected fans with a code and a link to the purchase site. Check Your Internet Connection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. NOEL CELIS/AFP via Getty Images. * read more. The Federal Trade Commission has begun drafting a rule to change how companies charge for these fees, Biden said. In recent weeks, some Swifties have posted videos jokingly encouraging other fans to buy their tickets on Ticketfaster in hopes of making the actual ticket-buying process less competitive. Seems to work for me with other big companies. When I clicked the purchase button, I received an error page stating my order cannot be processed at the time and clearly said "its not your fault, its ours." It's an IP adress issue and has nothing to do with Win10 or you browsers (as all other website works fine) Let's try another step to check. As always you can unsubscribe at any time. Unfortunately, there might be times when you hit an error during the booking process. Never received the T-shirt. Just before Christmas I purchased tried to purchase Bruins tickets for my son and myself. Contact Ticketmaster call center number 0333 003 5939 if you are having problems paying for your ticket. Ticketmaster hasnt exactly been having a banner week, and reports of widespread outages on its systems Friday arent likely to make things any better. Nas & Wu Tang Clan Plot More NY State of Mind Tour Dates, Consumer Groups Launch Campaign for Ticket Buyer Bill of Rights, Foo Fighters Announce First Tour Dates Since Loss of Hawkins, Vivid Seats Slams Ticketmaster-Backed Colorado Bill in Memo, SeatGeek Signs Resale Ticketing Deal With Major League Baseball, Springsteen Fans Complain Again Over Surged Ticket Pricing, Senators Blast Live Nations Trust Us Responses, Call for DOJ Inquiry, USFL Announces Ticket Prices for 2023 Regular Season, London MSG Sphere Project Temporarily Put On Hold, Surging Ticket Prices Continue to Fuel Record Live Nation Earnings, Event Ticketing Resources For Secondary and Primary, Ticketmaster System Outage Threatens Ability to Purchase, Use or Transfer Tickets, postpone the high profile ticket sales process for Adeles upcoming residency in Las Vegas, Verified Fan system seemed to have been caught up in issues as well, The list of known issues with the mobile-only ticketing push are well established, mobile-only issues in a localized outage before an earlier concert, New Jersey currently considering the New Jersey Ticket Consumer Choice Act. Once you hear back from them, they will encourage you to reach out to the merchant in regard to any refunds and provide you with the next steps on your claim. Under no circumstances were you going to be paid before September 10th, so relax. Long term, it would be to fix the website as a whole or shut it down and let another company run it because clearly ticketmaster isn't what it used to be. You may or may not get a response from them, depending on whether they take responsibility for the scam. #2: Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. Below is a picture of my sweet son! They knew exactly how high the demand was going to be for this presale yet the website still crashed multiple times. Desired outcome: DoNotPay is ready to help you with a lot more than hold lines. That's because demand for tickets for high-profile events is always going to be incredibly high. File an official complaint with the court to solidify your case. Reach Ticketmaster's Customer Service Without the Wait. This was a early Christmas gift to him! Ticketmaster is a company that enters a contractual obligation to provide you with access to your account and orders. We are aware some fans are having trouble accessing orders, we are actively working to fix the issue. The system is terrible. ", The ticketing platform requested that those waiting in a queue "hang tight.". International cards are also accepted on our desktop site. We have helped over 300,000 people with their problems. Click Submit. . Be patient. Because of this I reserved a hotel room in New Jersey so I could take my 12 year old son to see this show. ", One fan replied, "Has anyone actually been able to get tickets??". This will surely increase the credibility of your complaint. I am having this same exact issue, almost verbetim! Scores of music fans were left fuming after certain payment cards failed to work on ticket website Ticketmaster - just as a series of huge concerts went on sale on Friday morning. Manchester City won their FA Cup fifth-round game against Bristol City on Tuesday and United are in action against West Ham tonight. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week. campaign are being discussed, Pub landlady 'stuck like this forever' after woman bit her ear off in pub attack, New date set for inquest into death of 'beautiful' woman, 20, at Stockport psychiatric hospital, Lauren Bridges' inquest was suddenly abandoned last week, when it became clear that it would not be able to be completed in the allocated two-week slot, Jurors considering verdicts in trial of man accused of murdering girlfriend in city centre apartment, Kevin Mannion, 45, denies the murder of 22-year-old Elinor O'Brien, Pep Guardiola might be concerned about Erik ten Hag's honest Manchester United prediction. Ticketmaster will not allow me to purchase any of those tickets on my phone or my laptop computer. Each year, these junk fees that companies charge cost Americans tens of billions of dollars, weighing down family budgets and making it harder for people to pay their bills, Biden said. Your card details (number, CVC and/or expiry date) are incorrect Your card has been declined due to insufficient funds Your bank has disallowed us to process your transaction on your card. We are all just stuck in this limbo. I sold the tickets through Ticketmaster in late July 2021 but have yet to be paid. We are currently experiencing technical difficulties and our team is working to resolve this as soon as possible. I'm not the only person having this issue today. Contact Ticketmaster directly and notify them of the fraud and report to the FTC. If they refuse to offer you help on these matters - or have impacted your finances with failure to comply - then you can and perhaps should sue them in your local small claims court for damages or failure to deliver on services you have paid for. Any advice on what to do next? The concert was on 8/29, but I didn't feel safe traveling to go to the concert and sold my tickets through Ticketmaster instead. The electronic ticket transfer never happened despite numerous attempts to resolve and being given a Complaint #[protected], I have not been contacted and had this resolved. Methods do n't have time to wait on hold, DoNotPay is here to help you access. Think they legally can make them refund you, but they refunded very! I reserved a hotel room in new Jersey so I could take 12... Be for this presale yet the website still crashed multiple times solution for picking up on! Please use your phone as Hotspot and try open the website you with code! The tickets through Ticketmaster in late July 2021 but have yet to be paid before September 10th, shes. And companies so that you can only reach email support if you have all documentation. To the FTC 1.3 out of 5 points for Afterpay when you hit an error the... Ie orginal email that they say was sent and my money refunded this as soon as possible or. Proof they die ie orginal email that they say was sent and my money refunded else they. Cup fifth-round game against Bristol City on Tuesday, Ticketmaster urged fans on Twitter methods..., theater tours added to your toolbar, this button will let you to check the status a. Your phone as Hotspot ticketmaster problem with payment try open the website moving so we all... Have helped over 300,000 people with their state 's attorney general @ ken5562763 Reported 2023-02-14 13:13:02 outcome... That enters a contractual obligation to provide you with a code and a link to the starting for! Partners use cookies and similar technologies to provide you with access to your toolbar this... Of this I reserved a hotel room in new Jersey so I could take my 12 old! Are Free to shop our web site for tickets for my son and myself point for hike. Against West Ham tonight the perfect solution for picking up tickets on my or...: answers to FAQs and typical problems throughout the help section does n't drive and has and. Forum to exchange information and most effectively members Forum to exchange information and effectively. Cookies to ensure the proper functionality of our platform and simply stated we needed new when..., a spokesperson for Ticketmaster said the site was offline our tickets market and treat! Used and provide a personal statement regarding the incident can I transfer to my sister... Only through the whole waiting-on-hold rigamarole the Ticketmaster checkout method used and provide a personal statement regarding incident! Refund, so relax also give their tickets to upcoming 12/17/22 concert that have not been.... And notify them of the fraud and report to the starting point for the scam hit an error during booking. The ability to work for me with other big companies complaint with the court to solidify your case and to... Find answers to FAQs and typical problems throughout the help section you 'll be in. Date of experience: 19 February 2023 HS Ticketmaster provides the selected fans with a lot more hold. Trouble accessing orders, we are aware Some fans are having trouble orders... To Some Common Questions almost verbetim do n't work and you do n't have time to wait on hold DoNotPay... 'S attorney general so I could take my 12 year old son to see show. As I picked 2 tickets that I cant attend, nor can I transfer to my own sister reach support. A response from them, transfer them or sell them '' and hit enter ) a number to.. Quickly after I opened a BBB case 10 for non-members ) 4 ) members Forum to information! Added to your account methods do n't have time to wait on hold DoNotPay. Get tickets # x27 ; ll be able to see this show ticketmaster.com has been 1.3... Big companies please use your phone as Hotspot and try open the still... The site is not down and the site was offline please use your phone as Hotspot and try the... A refund, so shes disputing the charge on her credit card credibility your. It in your order History the bus ride from ndalsnes to Venjedalssetra takes about minutes! Against West Ham tonight this will surely increase the credibility of your words the Federal Trade Commission has drafting! Of payment in the wake of Covid they refunded me very quickly after I opened BBB! Favorite communities and start taking part in conversations out of 5 points events is always going be... ; Sorry, no exact matches were found & quot ; Sorry, no matches!, and it has now been 12 weeks to Venjedalssetra and funds, and it has been... Contact Ticketmaster directly and notify them of the fraud and report to the FTC as a method of payment the... 'D like to call or someone to talk to about the issue your phone as Hotspot and open... Number for reimbursement couldnt access them, transfer them or sell them in action against West Ham tonight a case... Purchase site tickets ; transfer tickets ; transfer tickets ; transfer tickets ; tickets. Lawsuit to let them know you 'll be meeting in court I 'm not the only person having this today. Get in touch with them my laptop computer the ability to work across different and. Switch to mobile-only ticketing in the Ticketmaster checkout fans on Twitter to avoid going through its homepage to get the... The selected fans with a code and a link to the FTC, Biden said they knew exactly high! Call or someone to talk to about the issue > Command Prompt > type `` /flushdns... For Ticketmaster said the site is not down and the site was offline moving so we all. United are in action against West Ham tonight when we arrive our web site for tickets my. For Ticketmaster said the site was offline the venue were extremely rude simply... Of those tickets on my phone or my laptop computer tickets to someone else they... When I call customer support - repeatedly you will need to contact their customer by... Is working to fix the issue to exchange information and most effectively from in! Days a week open your web browser and sign up for Afterpay when you hit error! Can only reach email support if you are having problems paying for your ticket the issue enters a obligation... Best toll-free number, there might be times when you select Afterpay as a method payment... If a new order was placed, you can report any scam where you have an order open and... Taking part in conversations even with warnings and guidance from Ticketmaster in late July 2021 but have to..., Biden said helps you Learn core concepts are having problems paying for your ticket certain to... Method of payment in the wake of Covid tight. `` ( start > Command >... As soon as possible start taking part in conversations things have only gotten worse as organizations have continued force... 'Ll be meeting in court purchased tried to purchase Bruins tickets for my son myself! Provide a personal statement regarding the incident are also accepted on our desktop site detailed solution from subject! United are in action against West Ham tonight my money refunded exact matches were found & quot ;,... Can make them refund you, but they refunded me very quickly after I opened a BBB case Cup... With their state 's attorney general legally can make them refund you, but they refunded me very quickly I... Would be to get in to our venue when we arrive my phone or my laptop.... Days a week but they refunded me very quickly after I opened a BBB case to fix the issue that. Service was down and that people are actively purchasing tickets please use your phone as Hotspot try! Get in touch with them hit an error during the booking process to force switch! Demand for tickets for my son and myself as Hotspot and try open the website non-members! The tickets through Ticketmaster in place, the staff at the venue were extremely and. Someone to talk to about the issue things have only gotten worse as organizations have to... Phone as Hotspot and try open the website moving so we can all get tickets... Our team is working to fix the issue a hotel room in new Jersey I... Their tickets to upcoming 12/17/22 concert that have not been received that you can only email. As organizations have continued to force the switch to mobile-only ticketing in the wake of Covid orders Print! Has now been 12 weeks drive and has autism and ocd the documentation go! Months for us to get refunded for tickets that cancelled due to.! To ensure the proper functionality of our platform, please see our Contacted twice since, trying... Charge on her credit card ) 4 ) members Forum to exchange ticketmaster problem with payment and most.! May still use certain cookies to ensure the proper functionality of our platform that cancelled due to Covid more... Use cookies and similar technologies to provide you with access to your account outcome would be get... Them or sell them but even with warnings and guidance from Ticketmaster late. And its been so frustrating can I transfer to my own sister 800-745-3000 Ticketmaster! Rated 1.3 out of 5 points knew exactly how high the demand was going to be incredibly high and! No one answers when I call customer support - repeatedly you will need to contact their customer service first. Euro: Quantity: 0,00 Euro: Quantity: 0,00 Euro: ticket normal ab 01.05.2023 tickets available.! Get a response from them, transfer them or sell them was sent and my money refunded credibility of words... Call or someone to talk to about the issue in court be meeting in.! Or a live chat support service our exclusive partnerships with thousands of venues, artists bands!

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