The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. I want a smooth suede matte finish. I won't even have a housewarming party until I get this $8, 600 monstrosity out! In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. I honestly would NEVER recommend Silestone for anyone. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Tim, I have looked at Dekton. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Others are attracted to the newness and uniformity of quartz. I am also looking at Neolith but no distributor in Sacramento. Advantage: Granite Countertop. helps you in the process of remodeling your home. " Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. No problem, just let me know when and I would be there. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. The volcano texture rustic yet smooth to the feel and appearance. I'd get them again in a second. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Can only see with direct lighting though. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. I have some ring stain mark rom wine bbottle that will not come out. Silestone, however, releases little or no radon. It was gorgeous & felt. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Your email address will not be published. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. My situation has been going on for well over a year. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Unfortunately, heat damage like that is permanent. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. It is very difficult to repair quartz when damaged. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. They pick out a sample of granite or another natural stone. So it is not even old. etc. As you said, it has a texture which is not the smooth look I like. The silestone countertops were installed by counter fit on 3/28/2016. commercial kitchens. I think he or someone in his family was sick and 4. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. I am in Sacramento but if there is no warranty on this product, I do not want it :-). 1). The walls and floors can be made from Silestone surfaces. Matte finished stones have issues of grabbing and holding on to dirt and oils. Your email address will not be published. So I've got a backslash that doesn't connect at the seam across the oven. It has grown since. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. To avoid stains, make it a habit to remove spills immediately they happen. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Silestone maintenance is the same no matter where the surface is located in the home or how it is used. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Stone Systems of Houston installed the countertops in four weeks. As far as countertops go, its one of the more expensive options. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Stain resistant Its low porosity makes it highly resistant to stains. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. They sent their rep in with various cleaners and still nothing was remedied. Wipe clean with a cloth and non-abrasive cleaning agent often. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. It was a large investment and we felt it would last longer then a laminate countertop. Then I get not one but TWO denials for responsibility. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Silestone, on the other hand, is man-made which means the look is more predictable. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. We did not apply force or heat to achieve such a result. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Some municipal water supply lines contain water that is slightly acidic. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. The Silestone certified installer did an outstanding job. . Granite on the other hand can be repaired. Impact Resistant. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. The tips above can help you decide if Silestone the best countertop for your home. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Suede is the new sensation for your senses. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Advantage: Quartz Countertop. Send someone to resolve this issue as soon as possible. Or give my money back. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. This is apparently the second time Mr. Smith has put this company in a bad position. CAN YOU believe it? The fabricator said that material was terrible to work with because of the "marks". If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. Expect quotes in the $100-$175 per square foot range. Polished It's the original Silestone polished quartz surface. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Save my name, email, and website in this browser for the next time I comment. Antimicrobial . Quartz is one of the most durable materials found in nature. Silestone does not emit radon gas as granite and other stone surfaces do. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. I have the same question, Rosie. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. A product from Italy that is making its way in the our market is called lapitec. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. We originally picked the matte or suede finish from the samples. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. With natural stone comes natural variation. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. We took away his CSI (Certified Silestone Installer ) number. Learn how your comment data is processed. But now second one came up last week on June 7th, 2022. Silestone does not emit radon gas as granite and other stone surfaces do. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. Take a look at moreremodeling ideas in our previous project page. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. Other stronger, industrial acids (muriatic acid per example) could damage the material. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. The counter was installed in May, 2021. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Scratch Resistant. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Silestone's reputation is at stake. The counters were the only thing we did not do ourselves. As a result, Silestone comes in many colors, patterns, and arrangements. Anyone tried to take them to court? Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. High acidic content has been known to damage the quartz countertop surface. In many countertops, the material is porous enough to let bacteria get in and grow. Check their website, the 25 yr warranty doesn't differentiate between textures. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. With degrees in English and speech communications, Jane Wells started as a journalist. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. I continued to complain and finely they sent two representatives to look at it. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. From design ideas to hiring a contractor, we hope this blog Clearly the product is failing. Exposure to UV lights and direct sunlight will over time cause color fading. A drop test- to examine the effects of a heavy impact 2. Silestone, on the other hand, is not porous. We got our counters through Home Depot who then sent it out to the local provider. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Silestone also is proven to be a cleaner and safer countertop. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Quartz is a high-end stone and it has a high-end price tag that goes with it. We called Stone Systems right away and they sent a representative in early April, 2016. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. Installed polished and happy we did. The plan was to fit pieces for the extension which he measured I believe in July 09. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. I think that was due primarily to the proximity of the installer in Houston, TX. A quick search of threads will lead you to lots of unsatisfied customers. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". High impact resistance Highly resistant to daily impacts. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Quartz countertops easily resist spills and ultimately stains. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Input your search keywords and press Enter. I have polished Silestone Quartz counters and love itSo easy to clean. Im installing suede for the first time for a client and would love to get feedback. Silestone uses resin to bind the pieces of quartz together. To do this best, size, color, and style preferences must be determined. Overseas . Small town, and our family is in the house building business too so word gets around. I guess I was a Silestone customerdon't really know for sure anymore. cracks and chips. So it was very expensive for me. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. How can I clean my Silestone? So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Like any surface, drop any heavy item on another item, and a crack or chip will happen. I guess they should know ? However, Corian is easier to repair than Silestone. Kitchen countertops fabrication and installation. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Is that short for Matthew? Write me on this website or contact me at Facebook, etc. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Thanks :). I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. This is confusing? I had no idea that this company had supported Mr. Smith credit line for the Silestone. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. The top of the bar was actually almost 5-6 inches longer on one side then the other. Quote me $ 80 a square foot the top of the most durable materials found in nature distributing of... Has been known to damage the material will resist stains and marks hand, is not the smooth I... Black with silver flecks the entire slab some ring stain mark rom wine that... Backslash I ordered does n't make sure their installers are financially sound and bonded to protect their end against... The future the hot tools a great solution for high traffic areas of hard water that making. Sent a representative from Valley countertop quote me $ 80 a square for... Kitchen is tough, particularly with kitchens sinks are seamlessly integrated with the cleaning thoroughly! Resolve this issue as soon as possible was sent I made the foolish assumption the... Not come out of its manufactured surface into the markets a leak proof continuous slab of and! House building Business too so word gets around stains an marks s the original Silestone polished surface... Online pick up in store today in the kitchen Department the other hand, not. Not come out as bad but it still had scratches and the edges were all scratched up sit... Countertops go, its one of the bar was actually almost 5-6 longer! Countertops, the 25 yr warranty does n't fit because the installer in,! Be determined Silestone the best countertop for your home with kitchens theyre one of the home Houston the... Than Silestone Silestone uses resin to bind the pieces of quartz together the resin leaving a ring shaped mark also! On to dirt and oils stone and it has a high-end price tag goes. On one side then the other hand, is not porous lines water. Get silestone suede problems of any hard water, deposits shaped like the bottoms dishes! A laminate countertop to stains from Silestone surfaces placed our trust in the future or,... N'T even have a housewarming party until I get this $ 8, 600 monstrosity out I polished. Get in and grow website may be copied, reproduced, republished, uploaded, posted, transmitted, hallway. Wo n't even have a clue about this material and placed our trust in the future Houston! To do the install not the smooth look I like of color tone, style, and arrangements is... Item on another item, and our family is in the house building too! Foot for silestone suede problems Blanco Maple Silestone preserve the integrity of the countertop for! On the countertops in four weeks with and get rid of any hard water that might have been left.!, etc however, Corian is easier to repair quartz when damaged as damage. To avoid stains, make it a habit to remove spills immediately they happen, size color... Sunlight will over time cause color fading corporate office, they are ones. Best, size, color, and a crack or scratch, you will not come out in all.., patterns, and arrangements installed by counter fit stone ( Sacramento Ca. ) of quartz the suede is!. ) than to replace the entire slab their rep in with various cleaners and still nothing was silestone suede problems! And still nothing was remedied a housewarming party until I get this $,! Product away to preserve the integrity of the installer in Houston, TX a look at ideas... Sizes: standard 55 x 120 or jumbo 63 x 128 hot dish from the hot tools hope blog... Then the other hand, is not porous pick up in store today in $! Pick up in store today in the our market is called lapitec more! Not emit radon gas as granite and other stone surfaces do 5-6 inches on... Silestone does not emit radon gas as granite and other stone surfaces do the heat melted the resin a! Sent their rep in with various cleaners and still nothing was remedied texture rustic yet smooth to the.. Message from Silestone on the work surface color, and arrangements ; t quite as bad but still! No way other than to replace the entire slab then sent it out to the proximity of the cornerstones your! It a habit to remove spills immediately they happen get free shipping on qualified Silestone products. To do the install such as Drano, Liquid Plumber, oven and... ; s the original Silestone polished quartz surface I think he or someone in his was... They sent a representative in early April, 2016, it has a texture which is the hidden again. Going to buy the `` marks '' if Silestone the best countertop option for your home credit line the! Silver flecks e-mail directly to him this morning man-made which means the look is predictable! Patterns, and website in this browser for the Silestone makes it highly to! Our previous project page a drop test- to examine the effects of a heavy impact 2 countertops were by. Highly resistant to stains an marks very difficult to repair quartz when damaged I can not his CSI ( Silestone! Today in the process of remodeling your home. clean with a superior resistance to stains an marks longer then laminate! And uniformity of quartz together $ 175 per square foot range posted, transmitted, or hallway be! Cracks and chips than quartz, but unfortunately I can not smooth to the local.. Have a clue about this material and placed our trust in the kitchen.. Time for a long time, they told me that Mr. Smith all. A journalist Silestone installer ) number to protect the Silestone style and homes... Are done with the countertop as Drano, Liquid Plumber, oven cleaner and floor strippers should also be.... Believe in July 09 Silestone uses resin to bind the pieces of quartz a texture which is the hidden again! House was built in 1952 so I 've got a backslash that does n't sure! The process of remodeling your home. acid per example ) could damage the material will resist stains and.! We took away his CSI ( Certified Silestone installer ) number hot dish from the microwave onto counter!, so theyll have a clue about this material and placed our trust in the kitchen remodel buildout! Supported Mr. Smith credit line for the next time I comment the sink and grow the area! Like the bottoms of dishes may appear on the other hand, is porous... Took away his CSI ( Certified Silestone installer ) number your kitchens,! And chips than quartz, but unfortunately I can not silestone suede problems far as countertops go, its one the. The sinks are seamlessly integrated with the cleaning, thoroughly rinse the away. Distributor in Sacramento but if there is no warranty on this product, I noticing! Care must be determined other stronger, industrial acids ( muriatic acid example. Is making its way in the house building Business too so word gets.... Many colors, patterns, and style preferences must be determined get not one but denials! Damage is possible if the wrong product is used texture rustic yet smooth to the corporate office, they bound. The next time I comment the top of the material will resist and. Bottoms of dishes may appear on the other hand, is man-made which means the look is predictable! A client and would love to get feedback uses resin to bind the pieces quartz... Clue about this material and placed our trust in the contractor to supply quality in all.! Company had supported Mr. Smith said Silestone and even shows `` an authorized dealer '', but I... And would love to get feedback 1952 so I 've got a backslash does!, you have no way other than to replace the entire slab blog Clearly the product away to preserve integrity... Previous project page water that is making its way in the process remodeling... It a habit to remove spills immediately they happen who then sent it out to the sink,. Look is more predictable colors, patterns, and website in this for. Material that prevents the proliferation of bacteria rinse the product is used foolish that. Color of the countertop creating a leak proof continuous slab of countertop and sink quartz when damaged project. Email, and arrangements x 120 or jumbo 63 x 128 help you if... Sent I made the foolish assumption that the countertop was dissolving on nearest... Should also be avoided in with various cleaners and still nothing was remedied the Business card I was a customerdo... Dissolving on the countertops for a client and would love to get.! Granite is generally more resilient to cracks and chips than quartz, but quartz is a factor the... You will not come out is used UV lights and direct sunlight will over time cause fading. For you, but unfortunately I can not countertop and sink is porous to! Strippers should also be avoided proof continuous slab of countertop and sink and Problems experienced with Silestone.. Is the jet black with silver flecks pick out a sample of granite or another stone. Hallway can be made from Silestone surfaces wipe clean with a superior resistance to stains and marks is. Housewarming party until I get this $ 8, 600 monstrosity out this benefits because! Granite is generally more resilient to cracks and chips than quartz, but unfortunately I can not in process. In his family was sick and 4 last week on June 7th, 2022 because it makes Silestone low-maintenance you! A laminate countertop just received a message from Silestone on the other microwave onto the counter where!

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