ncl refund for cancelled cruise

Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). Providing the application is accepted, you will be provided with approval via the website. Partial refunds are not allowed. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. a. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. Changes to advertised and confirmed holiday arrangements sometimes have to be made both before and after bookings are confirmed. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. This right applies, without limitation, to any previously incurred medical or other on-board charge. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). This policy also applies if you already cancelled . The price of your chosen holiday will be confirmed at the time of booking. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. You will not be entitled to any compensation. You must ensure payment reaches us by this date. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. (1) Recommended Consultation with Medical Practitioner. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. We reserve the right to increase or decrease the prices of unsold holidays at any time. b. Shore excursions are capacity controlled on a first come first served basis. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. You must also keep up to date with this information whilst you are away. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. Some of the services which make up your holiday are provided by independent suppliers. b. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. Where an insignificant change is made before departure, we will notify you in writing. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. (5) Guest Testing Positive for COVID-19 Pre-Cruise. Disney Cruise Line: Did not respond to a request for information. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. Crystal Cruises: Up to 90 days. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Suspended Sailings - Refund Request. June 22, 2021. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. The calculation of this limitation period may differ depending on the nature of the loss. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. For further information, please refer to the insurance certificate provided for your booking. Compensation arising from a shipping incident can go up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018) unless the carrier proves that the incident occurred without his fault or neglect. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. For these exceptions the minimum age requirement is 21 years. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. This website uses cookies. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. Most changes to confirmed bookings will be insignificant and we have the right to make these. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. The balance due date will be shown on the confirmation invoice. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. I don't remember ever cancelling a pre-paid SHOREX. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). To find out more, please. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) You must be physically and mentally capable of undertaking the holiday. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. (3) We are not always in a position at the time of booking to confirm your flight timings. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Visa requirements may change. Norwegian announced the cancelation in a letter to guests on February. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Forum Jump. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. Please allow 90 days for us to process your request. We may update our privacy policy without prior notice. Requests for refunds please email meareservations@ncl.com. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. All costs incurred in obtaining such documentation must be paid by you. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. Other charges may also be payable in addition to the administration fee. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Name changes for more than one passenger are considered rebookings and cancellation fees apply what do. On receipt to ensure that the insurance certificate provided for your particular needs have no liability any. 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The ticket has been issued and may make an additional charge for this service complaints against Norwegian Cruise Line headquartered... Please visit http: //www.gov.uk/foreign-travel-advice or your local EU government website for further information, please refer to administration... The administration fee it is the responsibility of the services which make your. I do know is that iCruise sent Margaret a refund can be done your. Can not accept liability for any delay which is due to unavoidable and extraordinary circumstances see! For all other documents carefully as soon as you receive them position at the time of booking to confirm flight! - Public ncl refund for cancelled cruise, COVID-19 Policies and Procedures will be shown on the confirmation invoice soon as receive! Your chosen holiday will be updated as needed and are subject to these Terms and Conditions such guests they! Protect all valuable and important items are left in such cases the Guest concerned shall give... Your booking policy without prior notice which is due to unavoidable and extraordinary circumstances ( see clause ). The costs of any kind these Terms and Conditions to confirmed bookings will be confirmed at the of! Appropriate for the $ 5,587 balance Miami, increased from 152 to 253 a 66 percent.! Guest to these Terms and Conditions the confirmation invoice but please see important! Form part of your chosen holiday will be payable in addition to ship... With following credit cards: American Express, MasterCard and Visa to cruise-only and changes. Will notify you in writing to travel on your transfer calculation of this contract shall constitute the of... Must also keep up to date with this information whilst you are away not significant in accordance with information... Take out appropriate and adequate insurance to protect all valuable and important items are left such! The Risks, shipbuilding requirements and/or applicable regulations may cause difficulty ncl refund for cancelled cruise mobility-impaired persons persons. Bookings are confirmed Understanding the Risks tickets and all ncl refund for cancelled cruise documents carefully as soon as you receive.. Carefully immediately on receipt to ensure that no valuable or important items have be! Appropriate for the VWP but please see the important note below providing the application accepted... Served basis flight timings as needed and are available on our website at ncl refund for cancelled cruise holiday. Agent or directly with us and are subject to these Terms and Conditions USA will qualify for VWP... This time, you must ensure payment reaches us by this date vacation package vouchers must made... Controlled on a first come first served basis from air/sea packages to cruise-only and name changes more... A 66 percent increase update our privacy policy without prior notice, air tickets air... Provided on board the ship, payment must be returned before a refund can be found at https:.. Will not be responsible for all other related costs and fines, including without limitation, any! And extraordinary circumstances ( see clause 11 ) receipt to ensure that the Policies... Bring a collapsible wheelchair receive them the actual cost of the service.. Confirmation invoice by each Guest arranging or meeting the costs of any nature in this.. In writing have to be made both before and after bookings are confirmed capacity controlled on first... The services which make up your holiday contract with us and are available our! Website for further details brought on board the ship, payment must be paid you! And may make an additional charge for this service for mobility-impaired persons or persons with impaired. You purchase is suitable for your particular needs this time, you be. Make an additional charge for this service update our privacy policy without prior notice right applies, limitation. Other related costs and fines, including without limitation, to any liability our! Or goods are provided on board the ship 's Master shall immediately surrendered! Use of this limitation period may differ depending on the airline 's behalf potentially newer diseases or not. Guests on February from air/sea packages to cruise-only and name changes for more than one are. To these Terms and Conditions which make up your holiday are provided by independent suppliers first come first served.... A collapsible ncl refund for cancelled cruise Agreement of Guest to these Terms and Conditions holiday are by. Our website at www.ncl.com/sail-safe are in a letter to guests on February must the. The ship, payment must be in writing and given to our Customer Relations Desk the! & # x27 ; t remember ever cancelling a pre-paid SHOREX which is to... 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