Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Does not even include The Milford Sounds. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. We could not get a negative covid test in time for that trip and so we had to cancel again. The Osso Bucco is fabulous. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Explore the world in comfort with Viking. Other complaints can be found by web search. Desired outcome: Our room was a Junior Penthouse and was quite nice and roomy. Review of Viking Ocean Cruises. The ship itself is beautiful. Desired outcome: I signed up for an excursion $329 per person. Apart from World cruises, they do not even cover the South Pacific Islands. Yazmin Hope and Libby Gallagher This will surely increase the credibility of your complaint. The couple shore excursions we went on were lame and horrible. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Viking Alaska Ship Excursions Booking by Cabin Type Question. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Started June 21, 2021, By Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Viking Ocean seems to run in grooves in the ocean. Powered by Invision Community. Superb. Complimentary stem-to-stern WiFi internet access. LauraS However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). My then developed a nearly fatal lung condition and could not travel. Traveler Type Couple. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. We chose their Chasing Northern Lights sailing on the Viking Venus. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. It not the ones they have, it the ones they don't have. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. A van tour of Rio plus a not so good helo ride for free. Menu. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. The only way to adjust the bathroom temperature was to adjust the temperature in the room. This also had the water turned off and was unable to flush. 2-5 Cruises Age 70s. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Also Viking room stewards > Silversea butlers. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Once we got, I love the fact there is no one under the age of 18 on these ships. airfare $2198 After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. An expedition cruise to Antarctica is high on my list. As were we! By proceeding, you agree to Cruise Critics. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. 4. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. The ship was impeccably clean with a comforting decor. 2. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. I complained initially that I was not given a direct flight. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. The variety of pasta dishes kept us coming back. I had a nice time and met some wonderful people on board. They tried Hawaii but island was not ready for cruise ships. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. . Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. This will surely increase the credibility of your complaint. Though, it was easy to adjust the restaurants when we were on board. The food in The Restaurant (the main dining venue) was outstanding. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. I had paid in full, weeks before, so have been penalised through no fault of my own. And finally we wanted a smaller ship than we had been going on in the past. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The crowds in the major cities were unexpected. The service was top notch. Date of experience: February 18, 2023 Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Privacy Policy, Terms of Service, Disclaimer. We had Covid tests within 72 hrs of departure. It was around Greece and Turkey. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Review of Viking Ocean Cruises and TripMate. So we had to cancel that trip. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Second was the itinerary. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. They can expand with new destinations. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Once on the ship, all the staff were friendly and willing to help. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Reviewed January 24, 2022 via mobile . About 20 poeple's bag on the flight didn't make it. We have taken note of your feedback and understand you have been in contact with our team. Viking has lost four loyal customers with 10 past cruises between us. All bar, beverage, wine and deck service tabs will automatically incur a 15%. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Rivers; Oceans; . The Caribbean comments remind me of a Yogi Berra line:That place? The Best Way to Book an Ocean or River Cruise. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. My wife spoke to her about how she should be waiting for everyone before proceeding. For the cabin on the cruise, we indicated separate beds for their cabin. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. A drinks package at the original cost, when I first tried to book it. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. They are amazing. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The even occurred in February of 2023. We welcome luxury travelers of all ages! Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. View deals, rates and port information. Good luck!. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. We totatally agree with Itineraries or should I say lacking in itineraries. They were going to lease the Santa Cruz II. The policy can only be cancelled within 10 days of receipt. The three stops in Brazil were somewhat disappointing, and especially Manaus. 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