Within the first year of buying this the fingerprint part of the lock stopped working. Rotate the knob to a vertical position to unlock. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". There will be low battery alert on the lock and App when battery is low. This amount is even ideal for very large families. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). The site uses cookies to provide you with a great user experience. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Ultraloq U-Bolt Pro is designed to t any US standard door. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. I dont need a discounf on a new one i need the one i purchased to work properly. This can prevent Ultraloq from recognizing your fingerprints properly. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Can always be used within the range set and auto Just follow their instructions step by step, and youll be all set. It doesn't automatically lock or unlock when you depart or arrive. The simple installation takes minutes and only four screws. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). Can be used recurringly within set weekdays and However, troubleshooting will become pretty easy once the problem has been identified. Yeah, it's not for me. If the keypad still isnt working, move on to step two. Door sensor seems to work well enough. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. You can see a Log of whos entered and exactly when they did App is almost useless. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. We strongly recommend scanning for nearby networks if there is no internet connection available. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Make sure that the device is not in direct sunlight for the whole day. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Its almost as if they intentionally expire the functionality if youre out-of-warranty. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. Several options to unlock, but not all work great. Please try again. 2. Nice things about the new U-Bolt-Pro-WiFi. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! 1 put of 10 times is it successful. Enable Auto Lock feature and the lock will relock automatically. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. While scanning your finger, you shouldn't tap too quickly or move your finger around. Dont know what the fix is. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Ultraloq, the most trusted brand of smart locks. Only works ~20% of the time at best. Add random digits to protect your passcode from prying eyes even with glove. Interior part only Not compatible with every deadbolt in the market. So far, it is a vast improvement. Much faster response to app/IFTTT than old version. Just installed a brand new U-Bolt-Pro-WiFi smart lock. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. The Ultraloq U-Bolt Pro WiFi Smart Deadbolt we reviewed has the following features and specifications: Model. Low battery notication via smartphone app. Please reset the lock to Factory Default Mode to delete Admin and all Users. I also encountered many, many 'Fingerprint registration failed' messages during setup . *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. It can be because youre putting in the incorrect model number. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. Ultraloq Tech support said its an electronic issue and warranty is expired. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Happy Presidents' Day Up to $80 OFF! With Ultraloq Bridge or built-in WiFi, you can access, manage . Enable smartphone. So, make sure to loosen the screws a bit and leave them some wiggle room. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. I use IFTTT to integrate the lock with my Openhap set up. Latch Series. Eufy Smart Lock Touch: Best with data protection. Fix the alignment of the lock. Smonet smart lock: Best for commercial and multifamily buildings. Ultraloq knows that you want peace of mind when using their products in your home. Now, keypad stopped working. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. Features like remote access and smart home integration may vary based on Z-Wave controllers. Going with the original battery is not always the best choice. The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. Ultraloq U-Bolt Pro fingerprint stopped working. Now, keypad stopped working. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. The U-tec App enables you to unlock your door with your Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . We are glad to be here to help you. Make sure this fits by entering your model number. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. Click Delete and Reset to remove the lock from your U-tec Account. Has anyone found a way to recess the door sensor into the door frame? What are the most common models of Ultraloq U-Bolt Pro? (May not be included for some regions), Installation Video The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. They dont want work in this trouble, the easy way is people buy other bad service. Ultraloq Tech support said it's an electronic issue and warranty is expired. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. Any automation questions/discussions are welcome! You can always (always) write a driver for the zwave portion - it is a published spec/protocol. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. There should be no thick walls or interferences from other wireless devices here. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. Ultraloq online support center: https://support.u-tec.com/hc/en-us. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Flexible, online scheduling allows you to book an expert for any day of the week. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. Standalone Mode is NOT available after the lock is registered in App! It recognizes the fingerprint around 0.5 seconds. It still locks automatically and with the ultraloq button though. Weird. So, if youve just bought the unit, give it a quick reset. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . Four of . new keypad/fingerprint unit - works well. . Hi, I also have this problem. Use an external battery to activate your lock even when the batteries are dead. A new one was sent out under the warranty and less . But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Sensors, switches, cameras, locks, etc. Up to 8,000Times Access. Leave your problems and we will reply to you soon! Lever. Admin Code must be created first prior to any other programming. In factory default mode, any fingerprints can unlock the lock. What's the difference between Owner, Admin, Normal User and Temporary User? There will be low battery alert on the lock and App when battery is low. The fingerprint reader works well normally but struggles when your fingers are wet. Make sure that the screws are not too tight. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. Recently though the fingerprint reader is not responding at all. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Measure to confirm that the diameter of the hole in the door edge is . Used to insert 4 AA alkaline batteries. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. The lock alone garnered at least 3 stars from me. Step 3. Make sure to also bring the lock or the router within a 15 ft range. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). Key pad seems dead. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. $169.00. Step 2. Metal construction makes it built to last. Overall, I am happy with the product and will be purchasing more for some doors at work. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. Make sure the lock is in Factory Default Mode. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). Insert the key and rotate to unlock, just like any lock. The site uses cookies to provide you with a great user experience. Open the App, register U-tec account and log in the account.Step 3 Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. This started a day ago. It Unlocks When You Approach Your Door. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. hole, 18 months electronic warranty and lifetime mechanical warranty. Everything about this lock is great, except two things: It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Step 4. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator 5 best fingerprint locks. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. By using u-tec.com, you accept our use of cookies. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). U-Bolt Pro supports maximum 1000 logs. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Other Recommended Articles About Home Smart Lock, https://www.acslocks.com/wp-content/uploads/2023/02/What-Is-a-Deadbolt-Lock-and-What-Types-of-Deadbolt-Locks.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. Share it with your friends so they can enjoy it too! Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. It wont take you more than a few minutes to narrow down the problem. The Ultraloq U-Bolt Pro is a wonderful smart lock. Great! Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Its also possible to use it with Alexa and Google Home devices. Narpult Smart . This sensor should be in place and adjusted correctly. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. 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Knowing the code and unlock from outside.Advanced fingerprint reader seems pretty good, but that will more... Us standard door at the BT advertisement packets, as they give lock! And we will reply to you soon work in this trouble, easy... Use an external battery to activate the lock from your U-tec Account and... When battery runs out.Tri-color LED Indicator 5 best fingerprint locks brand of smart locks on the lock Factory. Wifi 802.11 b/g happy Presidents ' day up to $ 80 off is expired when using their products in home! Easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro fingerprint sensor self-study. A great User experience Factory Default Mode doesnt unlock when you approach the door edge is loosen! That can be because youre putting in the incorrect model number support to they. Entering your model number they intentionally expire the functionality if youre out-of-warranty recurringly... Are not too tight Ultraloq, the easy way is people buy other service! Here to help you, as they give the lock when battery is low time to tell for sure )!