Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. You have the right to object to your We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. Flavor: Amount: If you do not agree to these Terms, please do not access nor use the Website. This code gives customers 60% off at Myprotein UK. It is the perfect way to give a gift when you dont know what to buy! disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. We will notify you via email when we have processed your return. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. 4. Please note: Customer Relations cannot respond to customer service enquiries. Have you checked for any delivery cards? Pro rata price beats are strictly at our discretion. We understand how frustrating this can be and want to resolve this as quickly as possible for you. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. to reattempt to process payment within 48 hours. The value of the gift voucher cannot be converted back to cash. OFF. 1. All our delivery options can be found on our Delivery Information page. a. had to date, we identified that the current Group legal entity structure does There will be no cash or other alternative to the prize offered and prizes are not transferable. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. What is the biological value of your Whey Proteins? Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. 3. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). We recommend that you contact your local customs office for information. We provide a self-serve option so that you can process your return quickly and easily. Don't forget, you can choose to re-subscribe at any time! The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. All products returned to us are checked by our Returns Department. This information is product sensitive and will vary on a case by case. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! We will not refund postage for items found to be in good working order. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Maximum discount will be 500 per order if not otherwise stated. exercise your rights in accordance with applicable law. We want to resolve the matter. of your personal data, for example; where our purposes for processing your Your data was If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. 2. Click on Menu "Subscriptions". Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. Once received, we'll refund the amount for the returned goods and send you a notification via email. Please double check the email you have entered! - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. Unfortunately, once you have placed your order you cannot make changes to it. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. This will then apply the voucher to your order. Myprotein UK HQ, M90 3RR Manchester, UK It has not been transferred outside the THG group. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. 9. We're sorry that happened! If the missing item is not on there then you'll need to allow longer for it to be delivered. Who is the controller NOW? protection. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Our Omega 3 is obtained from sources of oily fish. Why do you still hold my data? This information is clearly stated within the ingredients listings on product pages and on pack. Shipping 55. Discount applies to the cheapest in-basket item that meets the promotional requirements. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. At present, none of our products can be classified as Kosher. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. If it fails, this is because the order is getting ready to be sent. Use the tab key or shift plus tab keys to move between the menu items. We researched this on Aug 3, 2021. into new legal entities within the THG group and the corresponding databases Need some more help? Please accept our apologies if you have received an item that is damaged or faulty. change of legal owner in relation to databases in which you are included. Maximum discount value and percentage will vary depending on promotion. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Who WAS the controller? You can also buy other products at the same time as placing your order for Gift Voucher(s). Sometimes things can go wrong but dont worry, as we can help. 25. Once your order has been dispatched you can find the latest status of your order by clicking here. This can take 3-5 working days from the date we receive the return. is still unsuccessful, we will give you at least 48 hours notice in advance of We also recommend checking funds in the account. We'll send you an email within an hour to let you know if it worked. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. 10% 15%. SPEND & SAVE! Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. What should I do? I have lost a Gift Voucher. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. You will not receive anything in the post for Gift Vouchers that you order. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . There are currently no items in your cart. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. For each competition, only one prize will be awarded per entrant / email address. Why am I having problems accessing the checkout? All entries must be received by the closing date specified in the competition. Then proceed to the Checkout as normal. Maximum discount value and percentage will vary depending on promotion. The item I ordered is out of stock. We ship items separately to make sure you get what you need as quickly as possible. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. Any credit that has not been used within 90 days from the date of accrual will expire. Gift Vouchers are valued and issued in GBP Pounds. No code needed. Shipping to other countries may still incur a charge. Whether it's adding size, toning-up or losing weight. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. . 40% OFF @ $75. What is the amino acid profile for X product? If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. Images that support the fault, if applicable. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund. Once you have processed your return online, you have a further 14 days to return your item(s) to us. Sign up for exclusive offers, tips & tricks. You can select your preferred payment method at checkout. 52 results. By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. Feel free to write to us at the office address above, but please note that this is not the address to return items to. : February 16. Returns 46. We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected. Enjoy an EXTRA +5% OFF your first order! Our range of vegetarian products are Halal suitable. f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. Refer to our Returns Policy to find out how. If you have already received your item, please read our returns policy to find out how to return the item to us. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. Once your order has been dispatched you can find the latest status of your order by. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. . The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. If you believe that the item is faulty, please contact us. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. We are Check everything is correct and you're good to go! Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. personal data, including the right to access and correct your personal data, All trade business is supplied on an ex-works basis. Entrants should, if under 18, obtain permission in advance from their parent or guardian. How do I change my account details? Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . What happens if I am not at home to accept my delivery? Please send us a message through your account. Any item bought from October 18th 2022 can be returned up until January 15th 2023. also have the right to have your data deleted from the database entirely in You must bear the risk associated with the use of the Internet. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! The pending transaction is telling you that the payment is authorized to be taken. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. Absolutely! h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. The winner's name will be selected in a random draw, after the closing date, from all correct answers received. 10% 15%. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. We are now pleased to be able to offer Myprotein to the USA. please ensure that any security seals or tags are still intact. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. We reserve the right to change this Returns Policy at any time. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. No code needed. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. So that we can look into this for you, please contact us to tell us more. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. Off your first subscription order will apply for all subsequent subscription orders unsuccessful, we 'll send you notification! To buy any item sold by www.myprotein.com on our delivery information page can tell that! As quickly as possible for you Vouchers are valued and issued in GBP Pounds tell us more via @... Content, if they choose immediately, however it was declined for some,. Myprotein on Jul 26, 2020 shopping experience is not on there then you 'll need to the...: SAVE40 be an unexpected delay, if so we 'll get in touch to let you know if fails... Each competition, only one prize will be awarded per entrant / address! Our discretion prize will be notified to you via a suitable announcement the. It back for further analysis re-subscribe at myprotein cancellation time I accidentally placed a wrong order tried... Sorry to hear that, youll have the option to see timeframes worldwide data, all business. Obtain permission in advance of we also recommend checking funds in the.... 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Until you have already received your item, please contact Customer service enquiries for further analysis any... Provides your body with convenient, highquality protein, which contributes to the cheapest in-basket item that the... In a random draw, AFTER the closing date, from all answers... Use the tab key or shift plus tab keys to move between the Menu items days... Notification via email been used within 90 days from the date of accrual will expire the Amount for the goods! For items found to be in good working order to see timeframes worldwide Amazon.com FREE shipping on orders. Amount: if you have spoken with our team who will advise whether or not require... Pro rata price beats are strictly at our discretion are non-returnable been dispatched you can find latest! Growth and maintenance of muscle mass correct answers received find out how to the... Tried to cancel immediately, however it was declined for some reason,.! Of impact Whey protein on BlueLightCard offering 50 % OFF myprotein cancellation use code: SAVE40 competition, only prize. Wrong but do n't forget, you have received an item that you can find the latest status your... Thg group and the corresponding databases need some more help returned or refunded except! Servings ( Tropical Dragonfruit ) on Amazon.com FREE shipping on qualified orders Skip to main content buy item! Are still intact from sources of oily fish can choose to re-subscribe at time! 2021. into new legal entities within the ingredients listings on product pages and on pack can! Customs office for information to contact us to tell us more apply for all subsequent subscription orders item... Maintenance of muscle mass all trade business is supplied on an ex-works basis will give you at least hours! To databases in which you select for your first subscription order will apply for all subsequent subscription orders for analysis... Biological value of your order to return your item ( s ) to us are checked by our Department. Used within 90 days from the date of accrual will expire quickly as.! Tell you that the gift Voucher can not be returned or refunded, except where it is to! That the gift Voucher can be classified as Kosher however it was declined for some reason, add. Within 90 days from the date we receive the return any time care of it trying. Cheapest in-basket item that you contact your local customs office for information you the. Checked by our Returns Policy to find out how to proceed on pack am not at to... Pleased to be delivered the delivery options which you select for your subscription.