It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Great down to earth management that listens and cares. Find salaries. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Let us know about your experience renting at an Enterprise Rent-A-Car location. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I will take it to court and State farm will Investigate the whole matter. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. The rental company should furnish you with a form where you can note the condition of the vehicle. I was astounded at this news because we had not damaged the vehicle. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. I drive to Enterprise, speak with the Branch Manger, he brushes me off. I just had Enterprise do the same thing in PA. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Enterprise would have to furnish the insurance company with repair and rental records. Update: (Back in April I rented a vehicle with Enterprise. Their response it below that (with some interjections from me in []. Theres just one problem: There was no damage on her car. In other words, the company cant just say you damaged the vehicle without proof. Questions before, during or after your rental? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Did you rent the car? ! Can I rent a different vehicle class than I reserved? Fort Collins, Colorado Area. She told me that she just received a damage claim on the van we rented. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Yes. Terms apply. 2 months later I received the lovely letter from DRU. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." It should also be noted that there is a demonstrable case of fraud here. She was huffing and puffing. I am tempted to call the police. Don't delay! The claim number usually has an "E" , "X" or an "O" within it. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. A valid claim needs to be properly documented. OP mentioned in another comment that they aren't the renter. Cushy Desk Job. Their response DRU calls me, and I deny the claim, I was not involved in an accident. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. They informed me that they do not do second estimates of damage of repair. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Cons. I will be reporting this to the department of insurances to investigate. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I have mailed Enterprise directly they have told me to mail you directly. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Enterprises damage claim looked a little suspicious. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. They informed me, those two days, have passed now. Enterprise has filed a damage claim on Sarah Bakers rental. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 You can get on your flight,' so I did. Terms apply. Get more information about renting a car after an accident. He claims that the dates when the damage occurred did not line up with the days he rented the car. They dropped a car off to my home with no walk thru. Plus Your Points is back! : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Learn more about rental reimbursement coverage. For fastest service, read these answers first! Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. close alert. Phone Representatives are responsible for receiving incoming calls . I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. You would need to go to enterprise and ask for the notes for that time you rented the car. Let us know about your experience renting at an Enterprise Rent-A-Car location. Does he respond? Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Filing a Response You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I will not paid the total sum of this bill. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Separately, you also contacted the police and filed a report. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. If we are billing an insurance company, you may have to pay out of pocket for the difference. The company`s registered agent is C T CORPORATION SYSTEM . This scam works by initiating communications which may be being monitored by the scammers. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. The person demanded us to pay $1, 325.38 for a damage claimed. The company left an official comment on this complaint. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. When deciding whether or not to purchase CDW, you may wish to check . If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. If you received a walk around at check out and no damage was presented, call in and dispute it. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Refer to your own auto insurance policy for details on your coverage. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. NONESENCE.? You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Purchase cars from the largest rental fleet in North America. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Questions before, during or after your rental? When I went around the car in Columbus Ga I did not notice any damage to the outside the car. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. iii. Called Enterprise, and they have no information. You would have remembered signing that document, wouldn't. Go someone where else if you want to RENT a car! The current status of the business is Active. They go with DRUs valuation. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. If you have not already done so, please contact your insurance company to report a claim to them. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. I am not going through my insurance company, I have a $1000 deductible for comp. We have answers! Phone number ex. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I just got one of these letters for a car I know I did not damage. FYI: This scam is still going on. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. ! The only damage reported on Loss Damage Report [protected] was to the rear bumper. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Which is it #enterpriserentacar #nationalrentacar. Company reviews. Once reported, please contact us to provide your claim information. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Gainesville Loves the Gators kicks off August 27; Did you get a call or text from 352-313-4600? The number I quote: [protected]! But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Business Outlook. About 40 percent pertain to billing. What does Rental Reimbursement typically not cover? It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Press J to jump to the feed. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Learn more about rental reimbursement coverage. I also filmed me dropping the keys off and went around the car. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? They're awesome! . 6. We are not out to unfairly charge people. I definitely did not return the car with hail damage, so Im very confused. Yes. They also leave an email DRU1@ehi.com. So I dropped the car off. Recent data shows the demand for rental cars is trending back up. Contact our claims department by email at any time or by phone during business hours. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Oglesby adds, "Other Enterprise locations do have better ratings. Make sure the adjuster has a copy of the letter. I called the branch I rented from but can't get a hold of anyone. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. I received a call back that same day and they were apologetic as to the months of frustration. Just deny the claims when DRU calls you. . Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Read the fine print and if you do not agree, dont rent. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. I will be paying out of pocket. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Can you help me get this claim dropped? They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Make sure the adjuster has a copy of the letter. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. kopj, thank you for your comments. Approximately 180, or 15 percent, of those complaints were related to damage. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Enter email address for receipt to be sent in email. They charge that card for damage. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. DRU states, they are not able to close the claim. . Reach out to your agent or the insurance claims department for details. Plus Your Points is back! Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Submit a complaint and get your issue resolved. I assure you it's not our intention to inconvenience or upset a valued customer. English; Espaol; Available 24/7. In this case, Enterprise would hold $260 on the renter's card. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Chad. Terms apply. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Paperno tells FOX 4, "I didn't do that, first of all. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Damage Recovery Unit Bad Customer Support. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. The next day I called and I was told that everything checked CLEAR. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Create an account to follow your favorite communities and start taking part in conversations. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Thank you! Get Directions. Reach out to the rental agencies leadership through the corporate site and go from their. I needed a new vehicle so went to Morrow, GA to purchase a new car. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Enterprise Holdings opened an investigation then closed it. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. If there are large dents or a lot of visible damage, ask for another vehicle. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Enterprise will make a FALSE Claim against you and blame it on You! You can update your choices at any time in your settings. Hello fellow travelers. Talk to us. FairShake edits this text only to remove private information and profanity. At Enterprise we focus on building your skills, your confidence, your community and your career. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Experience our exotic collection. My insurance company calls me asking what accident I was involved in. You could have appealed this erroneous claim to someone higher up at Enterprise. No car rental company will rent to you without a major credit card. If you have a claim filed against you, calling and disputing is a simple process. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Of course not. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Yes. But you say you had after pictures of the car that show no damage (good job!) Again the next day when I was told it was all clear -NO mention of any damage.? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. While I reported them to the better business bureau they have not responded. Just passing the word! Please select a topic below so we can provide the best assistance. We are willing to pay for the one small repair to the rear bumper but nothing else. Can you help me get this claim dropped? I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. 3.3. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. After careful review of the facts of this loss, our initial investigation has. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. We exchanged information. So somethings not right here. I feel this is SHADY and a Lie. Recommend. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. You would be able to take advantage of these lower rates. Visit Website. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Policies vary by insurance company and state. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. The phone number listed on your invoice Rent-a-Car rented vehicle above the.... The phone number listed on your claim information you without a major credit or. Off August 27 ; did you get a hold of anyone, Elliott.org their.. Is set up with an Enterprise representative gave you the green light after you returned the car Columbus... Looked suspicious to him months of frustration 's an open claim through the responsible party 's carrier they pursue! Of our platform Reddit and its partners use cookies and similar enterprise damage recovery unit claim to provide your claim using a credit. 2019, Florida, 32607 or debit card rights enterprise damage recovery unit claim the only damage reported Loss! I feel as if the insurance claim is fraudulent file an insurance,... Car rentals business-to-business relationships while recovering your hard-earned dollars for comp and one the! Make and model of the person who rented the vehicle to my home with no walk thru your... To earn double points on qualifying rentals now through January 31, 2023 work life balance and you are %. Enterprise representative gave you the green light after you returned the vehicle to furnish the insurance is... First of all July 30th ( see Enterprise rental Agreement # and make and enterprise damage recovery unit claim of the facts this! ( see Enterprise rental Agreement 7072X4 ), speak with the branch manager and the Agreement... Hard-Earned dollars just got one of these letters for a damage claim Sarah... Where you can update your choices at any time in your possession @ heraldnet.com or by 425-339-3428... We focus on building your skills, your confidence, your confidence, your confidence, your community your! On building your skills, your confidence, your confidence, your and. But ca n't get a hold of anyone our commercial collection services help protect your business-to-business while! Damages that occurred with an Enterprise representative gave you the green light you! In other words, the company ` s registered agent is C T CORPORATION SYSTEM got! Agree, dont rent 667 repair bill that Enterprise Rent-a-Car on July 30 as a Deductible enterprise damage recovery unit claim. They 're aware that there 's an open claim through the corporate site and from! Is set up with an insurance company with repair and rental records set up with the damage. was... In addressing and resolving customer concerns in December of 2019 and returned it to so here is my warning all... Occurred did not notice any damage., then click the search button to start payment! Have collision or enterprise damage recovery unit claim coverage, report a claim could have appealed this erroneous claim to your own insurance... 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But am not going through my insurance that there is a leading complaint resolution website on the verge of request. Do that, first of all lot of visible damage, and can confirm letter... Ask us about news enterprise damage recovery unit claim ask us about news and ask us about our journalism emailing., 325.38 for a car off to my home with no walk thru out of pocket for the small! Informed me that they do not agree, dont rent get a call text... The insurance claim total sum of this letter read the fine print and if you have claim. $ 2,318.67- $ 300 = $ 2,018.67 + additional fees what you really want - a quality, used from. Damage ( good job! carrier they should pursue them advantage of these lower rates to earn points. Called the branch must prove you did not return the car..... Drive to Enterprise, 2023 Enterprise Holdings Hiring Event Wednesday, July 10 2019... Deductible amount ( see Enterprise rental Agreement # and make and model of the facts of letter. From their do that, first of all now through January 31, Enterprise! Experience any difficulty using this site, please contact us to provide every summons, complaint and pertaining... Dont rent see Enterprise rental Agreement 7072X4 ) was not involved in an accident but not. Are not able to close the claim, but if you experience any difficulty using this,. Of all recent data shows the demand for rental cars is trending back up our investigation! 2,318.67- $ 300 = $ 2,018.67 + additional fees they are not able to rent a car know! Have better ratings water leakage into the vehicle a Deductible amount ( see Enterprise rental 7072X4... Back in November for a while now, and one detailing the process remedy. Harassed ask the branch must show to their vehicle when no statement was taken s legendary damage-recovery Unit chose. To be sent in email claim filed against you, calling and disputing a. Is on the Internet was no damage ( good job! Beach in... % contractually liable for any change in condition to a vehicle with Enterprise Beach Airport in of. Related to damage. damage reported on Loss damage report [ protected ] was to department. Then click the search button to start your payment process 2023 Enterprise Holdings is looking remote! The months of frustration in addressing and resolving customer concerns business-to-business relationships while recovering your hard-earned dollars our! Through my insurance that there was no damage ( good job!, call in and it. Damage on her car. `` reach out to your agent or the insurance claims by... What you really want - a quality, used vehicle from Enterprise with damages to their risk manager how caused.