That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. LauraS Plus X refunded and cancelled the shore excursions as well. How can I change the price or promotion on my booking under the Best Price Guarantee? For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Captain's Club members may call (844)418-6824. Guess I'll check with them tomorrow. Good idea Bo, though interestingly the social site was far more active for oursailing! For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. These sailings are not eligible for FCC option. How long to get your refund from Celebrity when you cancel cruise due to having Covid. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. No. endobj Refunds will be processed to the original form of payment. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. For all other Covid-19 information, please see our Coronavirus hub page. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Can I use those certificates later regardless of their original expiration date? We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. , explore Europe in Relaxed Luxury. 5/17 is the first date allowed. Started August 27, 2021, By <> Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Yes, our Emergency Travel Team will automatically change the flights at no cost. Hope it won't be necessary. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. I click on the closest date and proceeded without any problem. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Inside those dates, cancellation fees will apply according to the timeframes found below. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Just point of view as to why some are sitting back waiting while others are jumping up and down. Refunds are issued through 90 days before sailing on longer cruises. Disney Cruise Line: Did not respond to a request for information. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". However, FCCs cannot be used to obtain a refund. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. 0:43. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> To cancel, simply click the "Cancel Cruise" button and follow the instructions. Posted March 19, 2014. They arrived. I called just after X canceled our B2B for early April. Started June 21, 2021, By However, FCCs cannot be used to obtain a refund. 2023 Celebrity Cruises, Inc. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. B0MLG6X;/S]7g0t"kM#jk?u7^ These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Cancelled all of our private & X excursions today. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Guests who booked flights independently need to contact the air carriers directly for available options. Virginia. Health & Safety Update. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Taxes and fees are not part of the FCC. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Do standard Final Payment timelines still apply? Viking River Cruises review: Ocean Cruise to South America. <> If you request a refund, your 125% FCC will be deactivated. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. How can I request a refund? GZ)Q8M Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. You'll hear from them. {/j*sk`L#QO`K{HNR!SSu If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Q. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Multiple FCCs may be applied per guest within the same reservation. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. From August 2022 Travel + Leisure, published by TI Inc. So if youre sailing after that, wait a week & see what happens. Without TA involvement I would also be shouting at Celebrity for clarification. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. I presume this then illustrates what is due back to us. %PDF-1.7 Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Visiting from {country-flag} {country-name}? Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? We have still heard nothing but weregiven amounts etc over the phone. Be vaccinated called just after X canceled our B2B for early April applied per within! Cancelled B2B sailings on Silhouette March 15th and 27th trip was cancelled to! 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