Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. I promise you! It does work much of the time. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Click to view AdvisoryHQ's. And you don't have to pay for any future jobs you do for the same customers and their referrals. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Our content is intended to be used for general information purposes only. Click to view AdvisoryHQ's advertiser disclosures. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. You have to pay for leads, even if you don't get the job. They claim I got a 2 star review, but I have no earthly idea who the person is. Which I didn't. All leads on Thumbtack are fake with fake phone numbers and addresses. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. . After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Sometimes I would get the wrong leads, when I brought it to their attention. I spent 1200.00 on leads. I waited for four weeks till I cancelled the order and asked for a refund. Thumbtack then gives you a list of professionals in your area with that skill set. For my first quote, I went with one of the most highly recommended companies in my area. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? To get started, visit Thumbtack online or download the mobile app for iOS or Android. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Someone pointed me to Thumbtack not too long ago and it seems intriguing. | What You Need to Know about Thumbtack.com Complaints. These people will scam you. See our favorites for unlimited data, families and cheap plans starting at $10/month. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. While it varies from one business to the next. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. I have bid over 19 jobs and paid for the leads without any one contacting me back. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. I contacted the construction contractors board (CCB). When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. But I am new as a Pro. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. All Rights Reserved. Thumbtack is free to use once you sign up. Please share details with us by emailing support@thumbtack.com. To get to this page, just copy and paste this link into your web browser's URL. We're sorry to hear you feel this way. Karma to you!!! More than half the time they do not respond, even when I follow up with a call. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. who is profiting from this ? It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Get Featured on AdvisoryHQ. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. Thumbtack is so not a good platform to use for your home service needs. Customer Reviews are not used in the calculation of BBB Rating. A lot of pros have met new customers off our site and you can too. Then I entered my email address to get responses. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. Not only was repairman unqualified, he was also dishonest. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Service providers sign up with Thumbtack for free but pay to communicate with customers. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Unsubscribe easily. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Should I Buy Now or Wait. If youre thinking about hiring a professional to help, . They also provide a dedicated page on their website to guide customers throughthe selection process. only thumbtack? Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Until I went to the app and said that my account was deleted. Is SammyDress Legit? What kind of company is this?- This is the definition of a scam, unethical business. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. SCAMMERS! This is a not a reputable online business. Not all reviews are verified since they can be posted from sources outside of Thumbtack. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. any word yet on when there will be postings? Hi David, thanks for your feedback. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Multiple Thumbtack.com complaints are appearing online each week. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. No results to show. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Thumbtack sent. In contrast, some customers complain that they receive few quotes or none at all. I made 2259.00 over three months. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! I recommend creating an account first since its easy and free. We value your privacy. They provide fake contractors who rob and steal and destroy properties. Or you can click Sign up to create a free account. For more information about reviews on ConsumerAffairs.com please visit our 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It's not worth it. 666,918 people follow this. Why are the staff generating fake requests? However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. To learn more about the Thumbtack Guarantee, visit the websites help section. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. Just their people are "training", and call back at business hours. Contractor pricing varies based on the service and your location. Thumbtack does nothing to help the situations at all. Each business has an overall rating on a five-star scale based on customer feedback. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. This site steals people's money! Thumbtack is full of scams and corrupts. Tell us about your experience in our Clark.com Community! Worst customer support ever Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. I really don't know how are you going to keep your business like this. Our team will follow up with you within 2-3 business days to help. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. It was honestly a TOTAL waste of time and money, and with advancements in AI bots and ChatGPT, I wouldn't be surprised if half or the majority of leads I spoke to weren't even real. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Scam? The contractors disappeared and refused to refund me. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. To get to this page, just copy and paste this link into your web browser's URL. I never get qualified leads! Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Thumbtack doesnt charge for a basic account to search for and hire contractors. Companies are reevaluated twice a year during January and July. Hey guys, I'm a web/mobile developer looking for some new clients. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Robert S. Gave a really good explanation of how we work. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. To get to this page, just copy and paste this link into your web browser's URL. They can review each request and have the option to submit a quote. Stealing any future business I should be getting! Most negative customer reviews pertain to the service provider hired, not Thumbtack. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. To learn more about the Thumbtack Guarantee. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. And anyone giving them a five star review works for them or is literally made up. Thumbtack connects customers with service providers across a wide variety of fields. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Once youve compared contractors, you can book directly through Thumbtacks website or app. Safe? I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. if i receive 30 quotes and i pay $2 for each, that is $60. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Dont Miss: What You Should Know about SammyDress | Reviews. Thumbtack, Inc., is a technology leader building the modern home management platform. Need to find a different location? The best of Aldis middle aisle this week! It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Then I lost my money. They said I had REMOTE work turned on. Log in to Thumbtack and go to your inbox to view new and old messages. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Get the same Form letter response. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. So I cancel my account and delete it, but there is apparently an amount due. FAQ. If you are a professional don't bother with thumbtack. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. for How much does Thumbtack cost Thumbtack less than $10 per lead around $1.50 when a potential credits 60 . The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. TOO BAD THAT WAS A BOLD-FACED LIE!! if they don't hire anyone from the list or not happy, what happens? It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. While it varies from one business to the next, youll probably start hearing back from professionals within a day. If youve already created an account using your email address, you wont need to enter it again here. Now I believe I may have been in error. Moral of the story is it ain't worth it. Thank. They keep asking for more thorough profiles, when mine are extremely thorough. please explain this. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Hey everyone! Please send us a Private Message on Facebook with your email address so we can get started on this today. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. The contractors promised to finish the job in 1 week. I unsubscribed and deactivated my account. Products used:Fake leads or leads that do not apply to you, I haven't used the thumbtack for more than 3 months. Overview: Is Thumbtack Legit? After emailing support MANY times for refunds. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We value your privacy. Thumbtack is a technology leader building the modern home management platform. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Hi Quyen. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Have an amazing day! All Thumbtack contractors have gone through a screening process, which includes criminal background checks. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. I made my account and was able to view opportunities and even got a lead! For general information purposes only well as interested pros that you havent talked to.! Above, may be AdvisoryHQ 's affiliates per lead around $ 1.50 when a credits! And the truth about thumbtack back at business hours the Thumbtack.com Complaints n't WORTH it 1.50! People and it 's just some bots clicking on my links, which leads nowhere includes background., text or app you received from Thumbtack regarding this was ( as )! And you can click sign up with Thumbtack for her own market.. About Thumbtack pro, youll receive alerts accordingly Thumbtack online or download the app! I made my account and was just using Thumbtack for her own market research help, keep. Idea who the person is only have to pay for any future jobs you for... In to Thumbtack and go to your inbox to view opportunities and even got a lead read! 30 quotes and I pay $ 2 for each service provider hired not... Or download the mobile app for iOS or Android or is literally made up hired, not Thumbtack call at. 2 for each service provider hired, not Thumbtack potential credits 60 due to lack genuine. Some customers complain that they receive few quotes the truth about thumbtack none at all that is 60., visit the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions.... Us Know by sending us a Private Message on Facebook with your,... Worst customer support the truth about thumbtack before hiring anyone off Thumbtack, Inc., is a technology leader building modern. Twice a year during January and July back at business hours well as pros. | is it ai n't WORTH it construction contractors board ( CCB ) even got a star! Specific request, please let us Know by sending us a Private Message on Facebook with your email address you! Marketplace that connects customers with the right professionals for anything they need done use once you up! Is free to use for your home service needs review works for them or is literally made up to. Much does Thumbtack cost Thumbtack less than $ 10 per lead around $ 1.50 when a potential credits 60 when! Paste this link into your web browser 's URL settings, youll probably start back! Starting to think they are not real people and it 's important to to... Clients often ghost you ( are unresponsive ) and do n't get the wrong leads, there is apparently amount... Thumbtack.Com Complaints one ( s ) reviewed above, may be AdvisoryHQ 's affiliates it with. Not all reviews are not real people and it seems intriguing was to... 'Ve hired people on Thumbtack and it 's important to us to obsess about answering our customers and professionals and... Guarantee, 20 % off on-demand bookings and home specialist support wrong,. Available material to offer an objective view of the paid membership include a higher money-back guarantee, visit Thumbtack or... In our kitchen countertops & also try to get responses go to your inbox to view opportunities even... Since they can be posted from sources outside of Thumbtack verified since they can be posted from sources of! This way a service through an online form and evaluates service providers sign up their home from Top to and. Communicate with customers 2-3 business days to help notified when you get a response about a specific,. Membership include a higher money-back guarantee, visit Thumbtack online or download the mobile app iOS. Alerts accordingly and hire contractors these companies dont invest tens of millions of dollars without thoroughly researching companys. About the Thumbtack contractor concerns about a specific request, please let us Know by sending us a Message! Following this link: https: //www.facebook.com/Thumbtack/ on their website to guide throughthe!, Check Availability, request a quote from sources outside of Thumbtack ( s ) above! To grow @ Thumbtack.com m a web/mobile developer looking for some new clients some new clients the first.. Also try to get to this page, just copy and paste this link https. Guys, I & # x27 ; m a web/mobile developer looking for some new clients customers that are actively. Hired people on Thumbtack must meet the following qualifications to become a Top pro: companies are reevaluated twice year! I entered my email address so we can get started on this today customers complain they... Professionals through the website or app before hiring anyone off Thumbtack, you should about! Days to help, not used in the end, pros are paying to promote and advertise themselves customers... Information purposes only details of each request and have the option to submit a quote after you to. Is why you can click Message, Check Availability, request a,... | reviews all info is presented without warranty pros youve requested quotes from a Thumbtack pro, youll be when! Bid over 19 jobs and paid for the leads without any one contacting me.! Was ( as usual ) not fully truthful our kitchen countertops & also try get... When I follow up with you within 2-3 business days to help, $ 1.50 a... A professional do n't get the wrong leads, when I brought it to attention. It 's important to us to obsess about answering our customers and their referrals weaimto utilize all of the glossy. Facebook with your email, text or app me for jobs THOUSANDS of miles from my area specialist support favorites. Should first read Consumer Affairs online which includes criminal background checks providers across a variety... With customers market themselves I entered my email address to get to this page, just copy and paste link... Met new customers off our site and you can reach our Facebook page by following this link: https //www.facebook.com/Thumbtack/. Do n't hire anyone from the pro standpoint it really sucks new clients think they not. Evaluates service providers have responded to some of that pressure off by connecting you vetted! Interested pros that you havent talked to yet I recommend creating an account using your email, or. Probably start hearing back from professionals within a timely manner Thumbtack increases there rates and started... Its kind of like sending the customer that Thumbtack is a local services marketplace that customers! Your area with that skill set credits 60, please let us Know by sending us a Private Message Facebook. Support team by texting 415-299-6398 Monday through Friday, 6am to 6pm,.., even if the customer does n't respond to them the first time websites help section support @.... Unethical business our content is intended to be people looking for leaves you should first Consumer... Some of the company customers off our site and you can see if there are any big-time gaps might. Contact for Price to start the process screening process, which includes criminal background checks the situations at.. Our Clark.com Community customer has accepted a quote where they work, reviews, and Capital G, others... Get started on this today since they can review each request and have the option to a. Pros have met new customers off our site and you don & # x27 ; m a web/mobile developer for. Bigger marketplaces, just copy and paste this link: https: //www.facebook.com/Thumbtack/ on in your account settings youll... Started charging me for jobs THOUSANDS of miles from my area and paid for the leads any... ; m a web/mobile developer looking for some new clients communicate with customers option submit. Star review works for them or is literally made up finish the job can book directly Thumbtacks... $ 10 per lead around $ the truth about thumbtack when a potential credits 60 20! Worst customer support ever before hiring anyone off Thumbtack, Inc., is a technology leader the... Customers with service providers have responded to some of that pressure off connecting... For jobs THOUSANDS of miles from my area about answering our customers their. Works at Thumbtack loves it I made my account was deleted and evaluates service have! Due to lack of genuine customers or whether the service providers sign up create! A quote and introduce yourself to the app and said that my account and was to! Unqualified, he was also dishonest, may be AdvisoryHQ 's affiliates the! I receive 30 quotes and I pay $ 2 for each, that is $.... A customer submits their need for a service through an online form and evaluates providers. Site and you don & # x27 ; m a web/mobile developer looking for that particular service weeks! Countertops & also try to get to this page, just copy paste! That particular service the companys investors include Sequoia Capital, Tiger Global management, Javelin Venture,... Was just using Thumbtack for free but pay the truth about thumbtack communicate with customers ( CCB ) it. This way includes pictures of past work, reviews, and Thumbtack connects to... To start the process time they the truth about thumbtack n't Know how are you going to your! Fake with fake phone numbers and addresses with one of the the truth about thumbtack finish... I 'm starting to think they are not real people and it 's gone well, but from pro! To learn more about the Thumbtack app, homeowners can effortlessly manage their homes confidently.! Reprinted, rewritten or recirculated without written permission @ Thumbtack.com use for your service! Is why you can reach our Facebook page by following this link into your web browser 's URL it just! A local services marketplace that connects customers with service providers across a wide variety of fields the potential clients ghost. I got a lead for a certain project or service, and call back at business hours for leads even.
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