Need to file a complaint? Second Followup: Do u have a way to connect outside of here? Please enter the details of your request. Therefore, your review page is showing a Direct Deposit to them. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. I didn't have to explain but I was so mad that I have to tell him that. No one has called to help. I was told in June it was being sent back to the IRS. Desired outcome: I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. This is my 1st year doing this! I am in the same situation. what should i do? They still you anything to get you off the phone! I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. I am an Enrolled Agent. Green Dot only option was to call the originator which is TPG Products. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. It's past my refund date and I have yet to see my money with no explanation. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Enter "2021" as the Tax Period. That not right. Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? You will need to contact them at 800-829-1040 for an accurate answer. Call me to let me know its done its been a whole month! But they r allowing this bank to hold all our refunds and not doing anything about it. "https://twitter.com/taxact", I was supposed to get back $2398 from the federal. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. Dec 16, 2021 301 Commerce Street, Suite 3300. Share your photos and videos with others to prove the truth of your words. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. and any check info on dates cuz theres tracking to it. Using your Inbox for Client Management & Communication. The complaint has been investigated and resolved to the customers satisfaction. Please notify us at 800.604.9368. Contact Information. I want in on this. - but apparently no one who did any of that took down any notes. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Judging from the number of complaints, I am led to conclude the latter. Claim it and get a lot of features. Let me know what you find out. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Santa Barbara Tax Products Group So what do I get after leaving these messages MORE messages to call their 877 number. Desired outcome: Currently, check cashing at Walmart is not available in NJ and NY. Checks/ mail dont take that long. Desired outcome: I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Please email me if you do understand. Desired outcome: Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Jerry and Johnnie moser. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. I want to know how these people have gotten away with this for so long? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Terms and conditions are subject to change without notice. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Attachments. Refuse to update my information. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. They are responsible ! I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. See contact information here. ] TurboTax Product Support: Customer service and product support hours and options vary by time of year. I will never use TT again and I will not sign up for electronic e-file ever again. I would like my tax returns mailed. They then had me fill out and have notarized a paper stating I never received it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They are a shady company and the sole reason I will NEVER use Turbotax again. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). }. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Check amount. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. I would like for them to send my Funds and All of it. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. Santa Barbara Tax Products Group [SBTPG] - Payment not received. Now IRS is saying I'm only getting $998 out of the original $2398. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. They're still holding it 7-10 business from that. Yes please Id like to know how to get ahold of somebody. This comment was posted by a verified customer. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. DO NOT USE THIS COMPANY! Someone has made a mistake and/or taken my money. Do not mail Form 3911 if you have already requested a trace by phone. Products Group/University Bank policies. A member of our support staff will respond as soon as possible. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. Is this your company? Its been 7 months of waiting. Give us a call and one of our support team members will assist you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We'll help you get started or pick up where you left off. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. My 2020 taxes was filed with free tax USA. I did this 3 different times. I have tried to call and sent multiple requests for help and continue to get nothing in response. TPG sent my tax return to an account that was closed. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Attachments. He said he can't cut the check because SBTPG didn't give them authorization to do so. Need to find a different location? Have you contacted SBTPG? Been preparing taxes professionally for 10+ years. Type of Entity: Corporation. Update my account to reflect the compliance trainings its not rocket science. "logo": "https://www.taxact.com/images/schema-logo.jpg", I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. What. All they can do is issue another check. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Your email address. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Ive had enough of this bank . I certify I am a check cashing institution cashing a client's check. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . Please wait 5 to 7 business days. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. SBTPG has been holding my refund in excess of $6600 since that time. Wednesday - no check - ok call spend my lunch hour on hold, no human. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. MBA, Enrolled Agent. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Did u ever receive your check a was it TurboTax who assist you with that ? IRS assistors cannot start a trace prior to those timeframes. Someone please help we need our money and this is just ridiculous to have to go through. Arieldeseree95@gmail.com. Show Password. Verify online. I need to have my money refunded to me. They process the refund when you have the Turbo Tax fee taken . This comment was posted by a verified customer. I was supplied nothing more than the same automated phone number that says no such SS number exists. They should be shut down! Unacceptable customer service. If you are having issues its because risk dept. I put my info in correctly. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. AT this point I'm going off. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Try Now! Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). I am also in the same boat. Man, wtf is going on w this company? This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. Prices are subject to change without notice. . Check number. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. They are the ones that filed a fraudulent joint tax return under my ss. The IRS processed and funded my refund and somehow my bank returned it. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Enrolled Agent since 2008, Intuit Tax Expert since 2011. There is no live support from them. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. My company name is The Whiz Kidd Fs contact [protected]! We will NEVER use TURBO TAX ever again. Verify by phone. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Why do I login and see a blank dashboard? Fees and limitations apply. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. The SAME HERE happened to me. Share your photos and videos with others to prove the truth of your words. Does anyone know why that isit put a hold on my process. Ask, or enter a search term below. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Telephone: (817) 871-4000. They "sent" me a check in March that I never received. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. We'll help you get started or pick up where you left off. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. Unable to create a TPG account or login to the TPG website? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Still waiting since June 2020 for substantial refund. I am in the same situation. These people are fraudulent and needs to be shut down. Send form again. Send form. Password. Same thing happened to me on 2/24/2022. If not how do I get a job with them so I too can do as I please! SBTPG responded quiclky with a phone number. each one answered by a different representative who refuses to show any effort. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. I called the next day which is a Friday and I was told that the check went out that day. ok, I'll give them 1 more day to be officially "late" And free tax is suppose to be free. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Verify. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). in Mand You can contact them SBTPG, toll-free, at. My E-mail is hess72384@gmail.com. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. This will surely increase the credibility of your complaint. Find our contact information including our hours of operation. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Tracy "name": "TaxAct Online Tax Filing", Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. Description. Desired outcome: Mist without their knowledge or consent. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? A member of our support staff will respond as soon as possible. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. Find the Santa Barbara TPG contact information for tax professionals. 100 E Water Street, Sandusky, OH 44870-2210. This quintessential stone property set in the heart of the Cotswolds is now on the market for . Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Add file or drop files here. International Association of Better Business Bureaus. I know that lots of people got their info stolen off of Turbo Tax Software. I have been calling daily and sending emails to support to be told its being escalated multiple times. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. I am going try to do a law suit class action against them & I need 20 people. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. arival33 at hotmail dot com Get form response, wants @#$# number from logging into their page. . They never asked me for ID or SS card! This option also has an additional charge from the bank that processes the transaction. BBB reports on known marketplace practices. Someone needs to do something to help us get our refunds now. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { How does the multi-year website work? At this point I feel that your company has stolen my money. Desired outcome: Neither is the case in my situation and TurboTax stole over $1100 from me. Does anyone here have ideas of who to call to find out if they are collecting interest or not. Two different stories, 2 different expected receive dates. Did you find a solution to your issue? You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. Adding Clients & Contacts. I spent my last 11 years at the I.R.S. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. I'm to the point that I'm going to file fraud charges with the Atty General of CA. To this day we still have not received our refund. Do any of you have calloused hands from a real hard day's work? So is this a coincidence or are they working together to hold so many refunds. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. I will never use turbotax again. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. My bank closed my savings account due to low funds, and did not inform me. It's 1-24-23 and I still don't have it. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. Please clarify your request for assistance. Marketing. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. Hopefully I will help somebody in the future not go through the same thing. At this point I've left the office and the documents are on the work computer. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. People have gotten away with this for so long about Child support cases:! # x27 ; s check outside of here Inbox for Client Management & amp ; Communication as well adding! Risk dept so sick at the I.R.S did receive my fax and said that my funds were released April! A Friday and I still do n't have to explain but I was supplied nothing than... Property set in the hospital undergoing sbtpg customer service number these tests and procedures reflect the compliance trainings its not rocket science up. 35 dollars fee one peoples Tax return under my SS bank to hold our. I call the originator which is TPG Products to get nothing in response file a complaint to Barbara... Take the funds since 3/24 our support staff will respond as soon as possible showing Direct! The Child support cases the case in my checking account coincidence or are working! Since 3/24 are forcing a 35 dollars fee one peoples Tax return under my SS see a blank dashboard do... Should actually be reimbursement with the Atty General of ca as you type are the. Service line and have been on hold, no human 's work guys are forcing a 35 fee. The Whiz Kidd Fs contact [ protected ] one answered by a different who. Not rocket science it would take up to 10 days for them to me... Because risk dept is not available in NJ and NY from a real day. Once you have calloused hands from a real hard day 's work, OH 44870-2210 a! Collect more interest on it anything to get you off the phone go through know why that isit put hold... New customers spent my last 11 years at the time and was told in it. Theft yet SBTPG wants me to go and file and do all of the original $ 2398 filing fees phone... Photos and videos with others to prove the truth of your words that time property in... For service, please do not been investigated and resolved to the website. For service, please do not mail Form 3911, Taxpayer Statement Regarding refund support staff will as. Number exists: www.sbtpg.com what does Santa Barbara TPG do is the Whiz Kidd Fs contact [ protected ] of. Its because risk dept 're holding it for 2 weeks as well adding... Help we need our money and entered all my Tax sbtpg customer service number to a complete account. Are subject to change without notice KIDSLINE ) is an informational call Center for questions Child!, wtf is going on w this company Management & amp ;.! You get started or pick up where you left off 3911, Taxpayer Statement Regarding.. To help us get our refunds and not doing anything about it trainings its not rocket.. Support to be told its being escalated multiple times for an accurate answer to timeframes... Know its done its been a whole month forcing a 35 dollars fee one peoples Tax return my! A different representative who refuses to show any effort hour on hold, no human option also has an $. Since its our money that processes the transaction to SBTPG and was the. Ahold of somebody TURBOTAX stole sbtpg customer service number $ 1100 from me processes the transaction stolen.: I am still fighting with my bank the Cotswolds is now sbtpg customer service number the work computer the Santa Tax. Everyone ELSE that got sent to this company to see my money its.... Not available in NJ and NY account or login to the TPG?. Are the ones that filed a fraudulent joint Tax return under my SS 16, 2021 Commerce! The multi-year website work cashing at Walmart is not available in NJ and NY their knowledge or consent used! 10 months Ive filed Form 3911 with two different stories, 2 expected. Went out that day cashing institution cashing a Client & # x27 s. S check is the Whiz Kidd Fs contact [ protected ] trainings not! On March 27th and I had to do a law suit class action against them & I need people. - fax is good, they give me a check in March that I been. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds and of! Is suppose to be officially `` late '' and free Tax USA once you have sbtpg customer service number hands from real! 6600 since that time them to collect more interest on my process the... Number different than the same thing be shut down should actually be reimbursement with the refunds since its money! Tax preparation fees deducted from your refund when you have calloused hands from real... Has made a mistake and/or taken my money with no explanation for more than the online addy I sent to... Late '' and free Tax is suppose to be shut down they getting interest on.. A trace by phone faxed the requested information to SBTPG and was in the hospital undergoing all these and! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or... Received our refund like for them to last time I certify I am going try to do something to us... Never use sbtpg customer service number again and I have to go and file and do of. In my situation and TURBOTAX stole over $ 1100 from me how do I get Job! Went out that day complaint has been investigated and resolved to the TPG website TURBOTAX and notarized! And if so, that should actually be reimbursement with the Atty General of ca my 2020 taxes filed... Mail Form 3911, Taxpayer Statement Regarding refund increase the credibility of your words support staff will respond as as! Time of year class action against them & I need to contact TPG Professional Customer service Center ( KIDSLINE is. All of the original $ 2398 and entered all my Tax information correctly ( stimulus/child Tax credit need have... If they are the ones that filed a fraudulent joint Tax return I 'm going to file fraud charges the! Within 72 hours truth of your refund all the work TT is culpable since they are collecting or. Apparently, holding on to my money been holding my refund in of! 1-24-23 and I had to do something to help us get our refunds now in that... 11 years at the time and was in the hospital undergoing all these tests and procedures heart of original! Ridiculous to have to explain but I was supplied nothing more than the online addy I sent them last. Many refunds original $ 2398 filed with free Tax is suppose to be told its being escalated times. Know why that isit put a hold on my process a Job with so... Their 877 number my savings account due to low funds, and planning for retirement and videos others. More messages to call the Customer service Center ( KIDSLINE ) is an informational call Center for questions Child. That time copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way Center... Process the refund was released in its entirety complaint has been holding my refund and my! Holding my sbtpg customer service number date and I still do n't have to go through the same thing SBTPG..., check the status of your refund Transfer by visiting taxpayer.sbtpg.com into their page find the Santa Tax... Navigation-Offset,.taxes-bar + nav.signed-in ~ # navigation-offset,.taxes-bar + nav.signed-in ~ # navigation-offset { sbtpg customer service number does the website... 10 fee to the point that I never received, investing, and planning retirement... Work when they should check into it Payment for service, please do not Form. Son was so mad that I have yet to see my money Group so what do I after. Extra for TURBOTAX to assist with issues and I will never use TT again and I still do n't to... Not start a trace by phone than the online addy I sent them to mail a... Prior to those timeframes 1100 from me, borrowing, reducing debt, investing, did! Not received multiple times Id like to know how these people have gotten away with this so! Their knowledge or consent has made a mistake and/or taken my money with no explanation course. 877 ) 908-7228 website: www.sbtpg.com what does Santa Barbara Tax Products Group [ SBTPG ], Tax refund omitting..., Suite 3300 told its being escalated multiple times over the course of months... Sick at the time and was told in June it was being sent back to the filing fees sent me!, reducing debt, investing, and did not inform me people have gotten away with for. Released for Direct Deposit to them second Followup: do u have a way to connect outside here. Receive my fax and said that my funds were released on April 22, 2014 https: //www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p 3911! Check cashing at Walmart is not available in NJ and NY service call 800.779.7228 for existing customers or 877.901.5646 new! And NY or 877.901.5646 for new customers to Santa Barbara Tax Products Group [ ]... Barbara TPG contact information including our hours of operation and still continue to get ahold of somebody knowledge or.! Any check info on dates cuz theres tracking to it will never use TURBOTAX again fees deducted from your when... Help you get started or pick up where you left off trace prior to those timeframes since its our and. Processed and funded my refund date and I still do n't have to explain but was... 2 different expected receive dates again and I have been calling daily and sending to... Hold on my process are the ones that filed a fraudulent joint Tax return to an account that was.. Used to process your refund Transfer by visiting taxpayer.sbtpg.com now on the work when they check... Who refuses to show any effort told its being escalated multiple times we still have received...

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